One Hit Wonder

Answered

Deezer not working on Fitbit: unexpected error occurred

Forum|Forum|6 years ago
October 27, 2019
124 replies
5261 views

I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.

I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get a message “Uh oh, unexpected error occurred”.

Can someone please help!!

Best answer by Karl Cross

Hey @Karl Cross

Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here :v_tone2:

Hi. This seems to be working as of this afternoon. I'm not sure if the Devs corrected it,.or it sorted itself. Either way. Thanks for the support 😊

Show previous replies

J

Jonah26

Roadie

Hey @Vickylking

We're working to get this sorted ASAP. Like I mentioned above, we're sorry for the inconvenience.

Stay tuned and very soon you'll be getting those tunes in your Fitbit :relaxed:

This seems like a long standing issue that has been going on for a while now. Are you any closer to getting this issue fixed because at the moment you are advertising functionality that you don't have which is unacceptable. With the price tag that comes with the fitbit you expect these things to work. As I can see in previous posts people are returning their fitbit and cancelling their deezer subscription. I am not far behind them unless this issue is resolved!!

Over a year now

M

monkeymark

Guitar Hero

Thank you @monkeymark we hope to be making progress in sorting this out too, please hang in there and let me know if you notice any differences :wink:

All working here now.

Rudi

Ultimate Superstar

Any improvement @Jonah26? Have you looked for updates and/or restart your devices?

A

Aditi1511

Roadie

Same issue observed on fitbit sense. Deezer app was already installed, when I tried to enter the activation code in fitbit.com/deezer it shows a spinning icon and says 'unexpected error occured'. Tried it multiple times, unlinked deezer and linked again didn't work. Please let me know the steps on how to resolve the issue.

Rudi

Ultimate Superstar

Hey @Aditi1511

Thanks for the detailed report. What's your Deezer app version?

A

Aditi1511

Roadie

Hey @Aditi1511

Thanks for the detailed report. What's your Deezer app version?

Its 128.4.17

Rudi

Ultimate Superstar

Hey @Aditi1511

If the issue persists, could you please check for firmware updates to the Fitbit?

K

Ketchup

Roadie

It lets you accesses it now, but it wont let you press the 3 dots in the corner because it closes. So you can’t delete music.

Mine still does this. The Deezer app on my Sense crashes when the three dots in the corner is pressed. Deezer app version 128.4.17, Sense firmware version 44.128.4.17.

Rudi

Ultimate Superstar

Is there a way you can remove the Deezer app, restart the device and redownload it so that we can test, @Ketchup?

K

Ketchup

Roadie

Is there a way you can remove the Deezer app, restart the device and redownload it so that we can test, @Ketchup?

Did this just now, same thing, it still crashes.

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