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One Hit Wonder
October 27, 2019
Answered

Deezer not working on Fitbit: unexpected error occurred

  • October 27, 2019
  • 124 replies
  • 5261 views

I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.

I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get a message “Uh oh, unexpected error occurred”.

Can someone please help!!

    Best answer by Karl Cross

    Hey @Karl Cross 

    Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here :v_tone2:

    Hi. This seems to be working as of this afternoon. I'm not sure if the Devs corrected it,.or it sorted itself. Either way. Thanks for the support 😊

    124 replies

    Guitar Hero
    March 21, 2021

    They better resolve this sooner rather then later because I might just sell the watch, I bought it for the point of listening to music without my phone.:unamused::disappointed:

    Roadie
    March 22, 2021

    Please help. I have a Iphone 6 and versa. My old versa sync just fine did everything the exact same way but i keep getting the message an unexpected error occurred. Please try again later. I followed all the tips on the site - uninstalled deezer on fitbit, then restart fibit, reloaded app again and still the same. Really getting frustrated. Can someone please help. 

    Guitar Hero
    March 22, 2021

    Seems to be working now :)

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    March 23, 2021

    Hey @monkeymark 

    Glad to hear, could you please share more details about your experience?

    Roadie
    March 23, 2021

    I can now open the Deezer app in the fitbit app however music is not syncing, I have connected to multiple different internets in the “Manage Wi-Fi Networks” in the fitbit app also therefore it is not a network issue

     

    I have also uninstalled deezer from fitbit, re-installed, uninstalled fitbit, re-installed it and still the same issue

    Guitar Hero
    March 23, 2021

    It lets you accesses it now, but it wont let you press the 3 dots in the corner because it closes. So you can’t delete music.
     

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    March 24, 2021

    Thanks for letting us know @Timurthepro @Kevin Connolly it seems that we're making progress on our side too, with Fitbit. Hang in there and keep me posted!

    Guitar Hero
    March 24, 2021

    It lets you accesses it now, but it wont let you press the 3 dots in the corner because it closes. So you can’t delete music.
     

    Yep getting the same when in the Fitbit app. Now opening. The Deezer bit to add playlists but the 3 dots to delete and it crashes the app.

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    March 27, 2021

    Thank you @monkeymark we hope to be making progress in sorting this out too, please hang in there and let me know if you notice any differences :wink:

    Roadie
    April 1, 2021

    Hey @Karl Cross 

    Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here :v_tone2:

    Hi. This seems to be working as of this afternoon. I'm not sure if the Devs corrected it,.or it sorted itself. Either way. Thanks for the support 😊

    A year later I just bought a versa 3 and I'm having the same issue what is going on with fitbit? Can anyone help me with this