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raphael_cohen
Guitar Hero
Guitar Hero
November 16, 2020
Answered

Deezer not showing up as music service in Google Home

  • November 16, 2020
  • 102 replies
  • 11217 views

Hello everyone.
I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).
Also, when I tap on “other music services”, nothing happens.

I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services.

Thanks for any clue on this.

 

Best answer by Rudi

Hey @raphael_cohen 

That's because Deezer isn't available for Google Home devices in Israel yet. I know it isn't good news, and trust me, we'd like to be one of Google's partners and have Deezer available worldwide. However, Google hasn't been on the same page about this and that's why we need to work on a country-by-country basis.

We're currently trying to bring Deezer Free for Google Home users in the countries we've already got. Once that's completed, we'll be pushing for more countries to be added. Your feedback here plays a big part on which one is next!

Thank you for your understanding and support :pray_tone2:

102 replies

GropplerZorn
Superuser
Superuser
January 8, 2023

I used carplay in my last car and deezer worked ok. However there are sone drawbacks. Among them:

  • Hi google for some services and hi siri for others
  •  No free, unlimited internet
  • Wired connection from phone 
  • Competing navigation systems: Maps and Cards
  • No additional services fot EVs in Cards like charging points and charging advice

So, i will wait and see

You make some good points, and I realize everyone’s use cases differ:

  • Hey Google/Hey Siri doesn’t bother me.
  • At times my phone’s internet connection is more reliable, and I have an unlimited data plan.
  • The wired CarPlay is what maintains the lossless audio quality. When I tried streaming Amazon Music and Tidal losslessly through their respective native AAOS apps, I got buffering, pausing, and other issues that I don’t get with deezer through CarPlay.
  • You can still use Carplay and the native Google nav app (with all its benefits) simultaneously, as long as you don’t initiate a route on any of the CarPlay nav apps. They don’t need to compete, AAOS and CarPlay complement each other nicely.

Again, hope it works out for you and I have enjoyed this conversation.

Deezer Legend
Guitar Hero
January 9, 2023

Thanks G, enjoyed the conversation too. I am/was an audiophil listener. However my ears are getting a bit worse @70. Guess i got a bit frustrated because Deezer took years to start the development and did not respond to the many requests for these integration features. 
I read that you have experience with Tidal. Why do you prefer Deezer HiFi above Tidal?

GropplerZorn
Superuser
Superuser
January 9, 2023

Thanks G, enjoyed the conversation too. I am/was an audiophil listener. However my ears are getting a bit worse @70. Guess i got a bit frustrated because Deezer took years to start the development and did not respond to the many requests for these integration features. 
I read that you have experience with Tidal. Why do you prefer Deezer HiFi above Tidal?

 

I was gifted a one-year subscription to Tidal HiFi Plus, but I didn’t renew it, so I feel like I gave it a shot and can offer an informed opinion.

  • Tidal’s recommendations were/are just so stale. Daily mixes were the same songs, just reordered, with maybe one or two changed. Every single day. Same with generating track mixes.
  • It didn’t stream smoothly to my Echo devices, and there was no personal playlist support through Alexa. A full 73% of the Alexa skill for Tidal ratings are one star.
  • CarPlay integration was lacking and it was constantly buffering, no matter the device.
  • It’s a tired trope by now, but yes, I was constantly getting rap/hip hop pushed at me.
  • They were investigated for streaming fraud.
  • They doubled the subscription rate ($20/mo US) under the banner of direct artist payout, but it hadn’t been implemented almost a year later when I left.
  • Holes in the catalog that mattered to me.
  • MQA shenanigans.

I feel like Tidal is just trying to be Spotify’s cooler hip-hop brother, with the black and grey UI and virtually everything else the same.

With deezer, everything is a clean, CD-quality FLAC. Editor-curated playlists, Flow, Songcatcher, no ethical drama, streams well everywhere I use it. It has its own identity, its own UI, color palette, philosophy, community, et al.

Deezer just feels better.

 

G

Deezer Legend
Roadie
May 17, 2023

Looks like there is no further development. Still 90% of the EU countries are not supported. And it looks like there will be no support at all. So I guess we need to move to Spotify which is fully supported by Google nest hub. Sad but...

GropplerZorn
Superuser
Superuser
May 17, 2023

Looks like there is no further development. Still 90% of the EU countries are not supported. And it looks like there will be no support at all. So I guess we need to move to Spotify which is fully supported by Google nest hub. Sad but...

 

Best of luck over at Spotify, I hope it works out for you. I’m spoiled by CD-quality audio (I’m old enough to have lived through LPs, 8-tracks, cassettes, and CDs) and could never go back to that compressed MP3 sound.

 

G

Deezer Legend
Guitar Hero
September 21, 2023

I've canceled my Spotify subscription this month only to be disappointed to find out that Deezer isn't avaliable on my PS4. There's a 5y old topic about this issue with a lof of responses from the same Rudi person and promises that "our devs will be working on that feature soon". Some people say that it is Sony's fault, or some kind of Spotify exclusive contract or whatever (all speculation).

Now the SAME kind of issue happens with Google Assistant and you're telling me it's GOOGLE'S fault? Does anyone else see the pattern here? (I'm in Brazil btw, the biggest country in south America, but apparently that's not enough priority to the Deezer team...) 

Either Spotify is a very rich company that invest much more money on that kind of integration with every platform, or they (and their devs) are much more competent than Deezer's, which is very unfortunate for us as customers...

Leonídia.Deezer
Community Manager
Community Manager
October 20, 2023

Hello @callero.lucas sorry for the late answer.

Indeed Lucas, if you check for example Google Nest on Google page you will find that it is still not available on Brazil. There isn’t any company fault, is just that we don’t have it available there.

Please have a look in both links below:

Regarding the other hot topic “Deezer available in Sony Playstation” it is a question of contract exclusivity with other music streaming app as far as I know. We are available in the Xbox universe.

 

Guitar Hero
October 20, 2023

Hello @callero.lucas sorry for the late answer.

Indeed Lucas, if you check for example Google Nest on Google page you will find that it is still not available on Brazil. There isn’t any company fault, is just that we don’t have it available there.

Please have a look in both links below:

Regarding the other hot topic “Deezer available in Sony Playstation” it is a question of contract exclusivity with other music streaming app as far as I know. We are available in the Xbox universe.

 

Thank you very much for your response! I appreciate it

Roadie
January 15, 2024

Hi Deezer

 

I would also like to know if this is still in the making, with while Google Nest/Home and Deezer thing. I live in Denmark in the EU. And yes I can cast from my phone to the Nest devices. But how far are you with the full integraty? It looks like you have a "how to" guide. But I am not finding the link button or Deezer logo inside the home app anywhere. I woul like to know the progress or a useful guide if there is a so. 

Kind regards

Lars

Jaime.Deezer
Community Manager
Community Manager
January 17, 2024

Hi @Lars Berggren currently there’s not an ETA for a full integration in your country.
Apologies for the inconvenience