Deezer HiFi skipping on Sonos

I’m not using a HiFi service alternative such as Tidal, but TuneIn, GooglePlay, and Sirius work well. Sonos Trueplay enhances sound quality.

Hey @bluenote78 @Lino Tremblay 

Sorry to hear about your experience. So that we can give you more info on this, do you know which system/app have you got? (S1 or S2)

Looking forward to hearing back from you 

Hello Rudi,

I have a Play:5 and two Play:3. I’m using S1, and all systems are skipping, even, when I’m using only one.

S2, Rudi 

Thanks for coming back @Lino Tremblay S1 isn't supported by Sonos anymore, so there isn't much we can do - have a look here for more info 
Whole different story for you @bluenote78 have you reached out to Sonos about it by any chance? Because they use our API, an update on their side could affect how Deezer integrates. Keep us posted!

Hello Rudi,

Thanks for your message. Now, as you can see at the top of this page, this thread begun long before the S1/S2 discussion was in the air. Also, all my other audio sources are working well. Are you 100% sure S1 is causing problem? 

@bluenote78, are you using S1 or S2?

I just passed the info on to be helpful, Rudi. As I told Lino I gave up on Deezer so won’t be contacting Sonos. Best wishes to you and the Deezer community! Jeff

And I’m planning to do the same, because as I see it, it’s Sonos and Deezer’s job to make things work, not mine.

Hi there @Lino Tremblay and @bluenote78 

Thank you for your honest feedback. You're right, our devs contact Sonos about this kind of issues. But it's their app and their device, there's only so much we can do.

This issue with S1's is something that we, community managers, found out recently by doing a bit of research on our own. This means that a firmware update that could possibly help with the skipping problem on our API may not be on the cards for those affected models because of the drop of support. Bear in mind, this is entirely speculative based on the info I've found online, as your community manager who's committed to giving you a transparent response 

Hello Rudi,

Thanks again for your reply.

I’ve been subscribing to Deezer Premium from 2013 and unfortunately, this issue had me switch to another majob music provider working totally fine on my Sonos. I don’t understand why only Deezer is having this problem, but this might be something you want to fix. I’m sure many people using first generation Sonos devices will continue to use them for a while and will prefer changing service over buying new devices.