One Hit Wonder

Answered

Deezer HiFi skipping on Sonos

37 replies
1217 views

Deezer HiFi skipping on Sonos, some individual speakers intermittently dropping out then reconnecting. Sometimes I'll get the insufficient network speed message on the Sonos app. My internet connection is 100Mbps and very reliable. Deezer app on my phone works fine. All other sources streaming through Sonos such as a local server, Podcasts and radio stations all work fine with no skipping or speaker dropouts. I've reset Sonos system, router, deleted Deezer account and reinserted it as per previous Deezer advice.

Any ideas on how to fix this, or should I just cancel and subscrible to Apple music?

dropouts

Rafael.Answer

Ultimate Superstar

Hey guys,
its happening again. Can you please reset my cache?
I have a Sonos set up at my offices where I also use my account daily.. not sure if this may be an issue.. you don’t have a service that allows me to use Hifi on multiple devices so I have to use one location at a time.. I do this daily!

its becoming very painful.. are you able to have my cache reset automatically each day to avoid this happening again?

Thanks

Hi, you can clear the cache by going on settings > app > clear cache. Also, increase the cache to the limit, this may help as well.

Show previous replies

B

bluenote78

Guitar Hero

New Deezer user here dealing with dropouts and uneven volume on Sonos system with 11 speakers. Solid internet connection running at 300/300. No problems with other services. Sonos support was no help. Perhaps Sonos is unable to handle hifi.

Bummed, but looks like I'll be cancelling Deezer.

Jeff

Rudi

Ultimate Superstar

Hey Jeff @bluenote78

Sorry to hear that. Before we move things further, could you please do the following:

Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
Request a new password here
Create a new password and keep it safe
Turn your Sonos off for a minute to allow it to re-cycle
Turn your Sonos back on, enter your new Deezer details and you should have full access

Let us know if it helps, please :v_tone2:

B

bluenote78

Guitar Hero

I’ve done what you recommended and will let you know how it works out, Rudi.

Thanks for your help!

Jeff

B

bluenote78

Guitar Hero

I’ve given it two weeks Rudi, but there’s still flakiness (i.e. random volume swings and dropouts) on my Sonos system.

I’m trying to sort out whether this is a grouping issue with a Sonos Beam. In your experience is that possible?

Thanks,

Jeff

B

bluenote78

Guitar Hero

It seems the Beam isn’t the problem after all. Everything continues to work fine on TuneIn, Sirius, and GooglePlay. My internet speed is 300/300 so I should be able to play FLAC files without issue. Any additional troubleshooting thoughts are appreciated.

Jeff

Rudi

Ultimate Superstar

Hey Jeff @bluenote78

Thanks for waiting. I think according to your observations it could be something between us and Sonos, not related to the Beam.

Are you using your Beam through the Sonos app? Our devs are revamping the integration, but in the meantime, could you perhaps change the audio quality to High Quality, instead of HiFi, just to test? I'll be passing all info to our devs :thumbsup_tone2:

B

bluenote78

Guitar Hero

I use the Sonos app on both my Mac and an Android phone, Rudi. I’ve checked the settings and don’t see how to adjust the audio quality within the app on either device.

Thanks for your help.

L

Lino Tremblay

Guitar Hero

I’m experiencing the same thing too. All sources I’m using on my Sonos (local files, TuneIn, Audible, etc.) are working well, but Deezer is skipping songs. I’m sure the problem doesn’t come from my Internet connexion or the wifi. I like Deezer but this is ruining my experience with it.

Please guys fix this!