One Hit Wonder

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Deezer HiFi skipping on Sonos

Forum|Forum|7 years ago
October 15, 2018
37 replies
1201 views

Deezer HiFi skipping on Sonos, some individual speakers intermittently dropping out then reconnecting. Sometimes I'll get the insufficient network speed message on the Sonos app. My internet connection is 100Mbps and very reliable. Deezer app on my phone works fine. All other sources streaming through Sonos such as a local server, Podcasts and radio stations all work fine with no skipping or speaker dropouts. I've reset Sonos system, router, deleted Deezer account and reinserted it as per previous Deezer advice.

Any ideas on how to fix this, or should I just cancel and subscrible to Apple music?

dropouts

Best answer by Rafael.

Hey guys,
its happening again. Can you please reset my cache?
I have a Sonos set up at my offices where I also use my account daily.. not sure if this may be an issue.. you don’t have a service that allows me to use Hifi on multiple devices so I have to use one location at a time.. I do this daily!

its becoming very painful.. are you able to have my cache reset automatically each day to avoid this happening again?

Thanks

Hi, you can clear the cache by going on settings > app > clear cache. Also, increase the cache to the limit, this may help as well.

Show previous replies

A

Alberto.deez

Roadie

Hi

I have the same problems mentioned (with spotify and other services works good) Should be good if you try to fix this problem because i think too many suscribers to deezer hifi are because it should be work with sonos. I have 6 sonos play 1 and is very annoying the drops and random skips.

Rudi

Ultimate Superstar

Thanks for the comments @Alberto.deez @Lino Tremblay

I can certainly agree with you on these points, but we'll need Sonos to update their firmware/support the changes on their side so that our API doesn't have problems. I'll let our devs know what you said, in any case - working more and more with Sonos right now it's on the plans :thumbsup_tone2:

D

DunkirkPie

I’ve had exactly the same issues as these people. Some Sonos systems/networks are unable to cope with streaming HiFi audio, whether due to house layout, inaccessibility of multiple ethernet ports, or whatever. Since November, when we were all “upgraded” (I say forced) onto HiFi audio packages there is no other audio quality option.

Deezer really need to reintroduce their cheaper non-HiFi packages, or people such as myself will be taking our business elsewhere.

Oh, and please don’t blame Sonos, this is a Deezer issue not a Sonos one.

W

WayneC

Roadie

Im using the S2 Sonos app and am having skipping and drop outs. I noticed Apple Music only sends their stream to Sonos in a standard stream size even though they are directly offer higher quality streaming formats. They clearly understand it’s necessary to provid e smooth streaming. I prefer Deezer over Apple for various reasons but will be forced to cancel my subscription with Deezer

S

scottdd3

Roadie

Deezer skips about every 4th song. Says it loses connection. Been going on for months. Going to have to cancel. Sonos or Deezer has not been able to fix the problem. Sonos always tries, but Deezer just throws out random info and never lets you talk to anyone on their end.

awesomemac

Superuser

I've been a Deezer and Sonos user for quite some time now. And I never did experience this issue at my end.

In which device are you using Deezer and which Sonos device are you using? And are both apps up to date?

GropplerZorn

Superuser

I've been a Deezer and Sonos user for quite some time now. And I never did experience this issue at my end.

Same here. Sounds like, on face value, a home network issue. Neither Sonos nor deezer can troubleshoot that for you.

Deezer Legend

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