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Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

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Hi @HurdyGurdy1 

Thank you for your honest feedback. I can understand the frustration and our team shares this feeling as well. Our integration hasn't been improved in that aspect of it yet but we're keen on delivering HiFi to the maximum of devices possible.

Out of curiosity, have you queried HEOS about this feature?

No - they already implemented an API that permits FLAC given likes of Amazon and TIDAL can deliver HIFI streams. This is on deezer 

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HIFI isn’t supported on all devices however please have a look at which ones are, here: https://www.deezer.com/devices/. We do hope to support other devices in the future however for now it is supported by the devices shown in the link 🙂.

But I will pass on your suggestion to our development team in regards to Denon HEOS soundbars support. Hopefully we will be able to satisfy your request soon!

I have Marantz ND8006 it does not support deezer HI-FI

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I'm very interested by the answer because yesterday i subscribed to deezer hi-fi and got disappointed to see my heos streaming at 320 kbps. I own a denon avr.

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Hi there, 

I have been using Deezer for years, and have quite a big collection on it, but if this problem isn’t sorted out and I cannot play HIFI on my Marantz PM 7000N I will have to shift to other streaming services. 

What I find sad is that other streaming services such as Qobuz have found a workaround, using UPNP/DLNA protocols that are supported by Marantz (using third party apps such as Bubble UPNP). 

Could Deezer provide UPNP integration ? this  would be a viable workaround, which would not rely on Heos teams. 

 

best

I am definitely on your side and position. 
This stalemate is unbelievable. 

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Thanks for supporting this integration @Alex Po @vitaliy.s @NescoX @VelimirSaban, your feedback is much appreciated and necessary. We're hoping that the features we've been working on for months pay off with these types of integrations. Please bear with us a bit longer :pray_tone2:

Just bought a new Denon DRA800H Stereo receiver for my leaving room with two AK4458 dac chips, linked my Deezer HI-FI account and surprise 320kbps :(  I was scratching my head, troubleshooting, looking for settings in the heos and deezer apps and finally landed here…  I also own Onkyo NS-6170 in a different room and it has no issue playing hi-fi using similar DAC chips AK4490. This has to be a software issue, as the hw is more than capable to handle flac. I am also very disappointed in the fact that this thread is 9 months old, and still no resolution! Maybe Denon could care less about this issue (they sold  the HW), but you should push this with more zeal.  

At least let us know what the issue is, so we can push the issue with the right party.

BR,

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I am subscribed to Deezer Hi-FI, the same profile is in my HEOS (Marantz 612) but the quality is for some reason mp3. How to make Deezer Hi-Fi quality in Marantz 612? 
Why do not you fulfill the declared quality for money? I'm from Ukraine.

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I switched my subscription to HiFi because of this announcements and there is only MP3 - 320 kbps on my Marantz NR1200 in HEOS display ‘now playing’. Should we wait on HEOS update? Any extra information would be helpful...

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I’m waiting for HEOS Deezer Hifi Support to switch to Deezer Hifi from Tidal. In the meantime thank you Rudi for at least still hearing us out

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Hi @HurdyGurdy1 yes, Deezer would have to work a lot on Deezer HiFi for Denon HEOS. Our developers have a whole list of technical features and integrations to be worked on - as you can imagine - and unfortunately Denon HEOS is not very high on the priority list as it does not concern a large group of Deezer users worldwide. 

Thanks Pia for the candid answer. it’s all we needed really. This way we have clarity. I’ll miss deezer but I’ll only  support a platform in future that looks after all it’s users , which won’t be Deezer.

Also think you are wrong btw about the market for Heos integration, given Amazon HD was immediately available on it , it seems the big companies have a different opinion.

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I’m really in a similar situation as @SevenOf1. I am really long time Deezer user and been really satisfied  with it. 

Few day ago I’ve finally decided & bought new amplifier/streamer (Marantz PM7000N). When waiting for it I’ve switched (and paid) my subscription from Premium to HiFi hoping to stream better quality to my new amp..

When amp arrived and I’ve been testing this I’ve found out that HiFi quality can not be streamed via Heos app and stumbled upon this 2 year frustrating discussions why, when  how..and been even more disappointed.

Well, I’ve solved the issue (hopefully temporary) by subscribing to …. Tidal.

 

Hopefully the Heos - Deezer HiFi issue will be solved soon as this issue of not streaming lossless with HiFi subscription is not acceptable.

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Hi @Petr Krenzelok no, Rudi is not a bot. He is my lovely colleague who is working from home while taking care of two little children - which can be overwhelming sometimes. We do understand your frustration regarding this integration and Rudi is trying very much to get all your voices heard by our Product managers :wink:

Hi @HurdyGurdy1 yes, Deezer would have to work a lot on Deezer HiFi for Denon HEOS. Our developers have a whole list of technical features and integrations to be worked on - as you can imagine - and unfortunately Denon HEOS is not very high on the priority list as it does not concern a large group of Deezer users worldwide. Devices that are used a lot worldwide are always at the top of that list. We are very sorry about that. Rudi is just trying very much to get all your voices heard by our Product managers so we can change that :wink:

 

If users of Maranz and Denon equipment at Dizzer Hi-Fi are not in priority, then who is in priority? I say Dizzer - goodbye! Hello Amazon Ultra HD!
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Like the others i really want hifi via the heos app so that i can play hifi on my music marantz receiver. I have a hifi deezer account but i cant use it now!!

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Got a response today from Denon:

 

Thank you for taking the time to send us valuable feedback regarding Deezer Hi-Fi streaming through HEOS, we value all feedback we gain from customers and this information will be passed onto the relevant department to help improve on our service and products.

 

There is currently no plans on adding Deezer Hi-Fi support in the near future.

 

We apologise for any inconvenience caused.

 

Okay, so Deezer tells a different story than HEOS tells. That doesn't really make us any wiser. Who is keeping the door closed? Denon/HEOS? If Deezer is willing, but Denon/HEOS is not (for whatever reason), then it's not going to happen. I really would like to know the exact reason.

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There’s nothing Deezer can do about it. It is Denon that has to integrate Deezer HiFi in their product.

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@Rudi  out of curiosity, what would you recommend to use to stream deezer hifi on a denon receiver, or any power Amp for that matter? I guess it's a broad question that does not only apply to deezer specifically but streaming services in general. Just wondering If you have any tips 

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Everyone following this post or comming where to search for solution, please upvote the feature request:
@Hifiman000 Can you maybe add it to your original post? Thanks 😉

 

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If I had to guess, I’d say the 3 most widely used audio component streaming hardware platforms globally are Sonos, Denon/Marantz Heos, and Yamaha MusicCast.

Deezer HiFi FLAC works on 2 of the 3, right?

I feel Deezer should make Denon/Marantz Heos a priority for HiFi FLAC, as Denon/Marantz AVRs and Processors are very popular.  Also, I believe that the folks who own traditional audio components and nice speakers are probably some of the more fervent people when it comes to sound quality, so getting Deezer HiFi FLAC to these systems would be of high interest to these people (self included).

If Deezer does implement HiFi FLAC on Denon/Marantz Heos, please implement Favorites/My Music.

While Amazon Music HD does play at full resolution on Denon/Marantz Heos, the lack of one’s personal library Favorites/My Music was a deal breaker for me personally, as you have to search for tracks/albums each time.

UGatDeezer
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While still waiting for the native integration of Deezer Hifi into the HEOS App, linked an important information for others waiting.

At least some of the actual Denon | Marantz products with HEOS built-in can actually receive audio via AirPlay 2 and for these devices the following information is relevant.

I have upgraded to Hifi and my HEOS App shows Deezer music played via AirPlay on the Marantz SR7015 with AirPlay as title. Looks like the device converts the received ALAC stream further into PCM while the output format in the Deezer iOS App shows Hifi, meaning FLAC being send.

Deezer App (Input) HEOS App (Receiver) Marantz App (Converted Input)
UGatDeezer
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Sadly I had to leave Deezer as well as there was no solution to play hifi music on my heos speakers. I moved to Tidal and speakers work great with the hifi sound. 

Jaime.
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@Jaco P. we are looking forward to this too and as Rudi mentioned, we hope we can have interesting updates very soon. :relaxed:

UGatDeezer
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I guess I will downgrade my subscription till that day comes 

I did not upgrade and use Amazon Prime Music for HD, at least until that day comes.

There is an Heos App update available but nothing mentioned about Deezer Hifi, so I guess it’s still not working.

UGatDeezer
UGatDeezer
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Update from Soundunited Product support (14/07/2021 12:15) on my inquiry sent on 13/03/2021


Dear Mr …,

Thank you for your inquiry.

Our product development department is working hard to implement Deezer Hifi and other music services in the coming year.

At the moment, however, we cannot give you an exact date. We ask for your understanding
 

Sincerely,

Marantz Customer Support

Sound United.

UGatDeezer
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Hi @Badirr @lvrmsc @Pima @Alex Po 

Thanks for waiting. After a few chats with our product teams about this, we managed to activate FLAC streaming for the HEOS app :wink:  I now need you to test this and let me know how it works, to make sure we're doing the right thing :smiley:

Hi Rudi,

What is the latest status on this finding?

From your post I  understand that you managed to stream Deezer Hifi (FLAC files) via HEOS app, I suspect in some Dev environment.

So if you were able to do so, when can Deezer subscribers see this live?

What is stopping you from rolling out an update to stream FLAC via HEOS app to Denon / Marantz streamers and amplifiers?

 

Thanks & BR

Alex

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I also bought a Denon receiver paired with good quality Dali Ikon speakers cause I love good quality music. Always used Deezer and wanted to switch to hifi. Luckiliy I found this commity to see that Deezer has failed after years to implement hifi audio with HEOS. 

I am also going to try out Tidal, since now the price for a family Tidal account is even cheaper than Deezer family (hifi)! 14.99 vs 17.99. 

I liked Flow quite a bit, but i don't want to support a company that leaves their customers in the dark.

If you can implement HIFI you might get some customers back. But it's a shame.

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We'll surely keep you posted once we cross that line with HEOS @Eli.Barbie, just subscribe to the topic.

In the meantime, all I can say is thank you for your honest feedback :pray_tone2:

 

Hey @Rudi,  it would be really appreciated if you can update us if/when your teams get a response from the HEOS engineering team, mainly so we can make decisions regarding ditching HEOS kit, or holding on for a little bit as the feature is coming… 

 

Many thanks in advance, and thanks for pursuing this!

 

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