Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices


Userlevel 3
Is there a time frame for Deezer HIFI Heos support?

Rudi 3 years ago

Hey @SevenOf1 

I completely get where you're coming from. I've been here with our community users and this is a subject I take a lot of ownership of.

I've been discussing the integration with our developers who have been in touch with HEOS to get this off the ground. I can assure you, we're now working to get this sorted.

It's a two-way project, but HEOS is getting all the support from us on the integration. I hope to have more exciting news at the beginning of 2021, so please stay tuned :v_tone2:

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273 replies

Userlevel 2
Does deezer support networking with a Denon higher end receiver AVR-X4400H and give me Hifi like Tidal can?

Love the portal but having spent a lot of $$ for a high end A/V system with the best SVS Ultra speakers, this makes it a deal breaker for me.... Am paying the $20 a month for the Deezer HiFi portal now and just fired up my A/V system, but can only connect to the Denon by the Deezer app on my smart phone and find it kinda kludgy...(((-
Userlevel 1
Hi, ive just come to learn that my Denon x2400h avr which runs on HEOS for music streaming does not support Deezer Hifi. Ive just upgraded to deezer hifi from premium but it looks like a wasted upgrade as I will not be able to utilise the FLAC playback. Will Deezer HiFi soon be available on HEOS? I understand I will not be refunded the difference if i downgrade back to. Premium?

Thanks!
Userlevel 1

Dear Rudi,

please stop playing the game with us. Its time to stop! When somebody is asking you why deezer is fooling us and its not posibble to have Flac sound in Heos you are always saying that you are sorry and asking stupid question like what kind of mobile phone you have; who do you listen your music and bunch of stupid question just to throw do ball back us!

 

I think that petition with all of us that were tricked by deezer and that you are still fooling us is only thing to do it! Im lawyer and I know what I'am talking about! It enough.

Just admit that you are not doing anything on this topic Heos and I will now see how can I get back my money because you are fooling us all!

You havent done anything for us in one year, only postponing the problem which is big!

We all want our money back and I will prepare the official letter to Deezer with all the evidence and proof that you are making us fools and taking our money for something that your are not giving us.

No more sorry and asking stupid questions.

Its time for us all to get our money back and you just admit that you didnt do anything to resolve Heos problem and not to lie us anymore!

 

People lets start petition and take our rights in our hand!

 

 

 

 

 

Userlevel 3
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When HEOS announced a major app update in December 2023, I thought this was it. I am so glad to see so many Deezer customers have been waiting for years for this. I will reach out to Denon. I find it inexcusable that a DLNA based platform like HEOS doesn’t yet support this. Meanwhile Yamaha MusicCast, a very similar platform, has Deezer Hi-Fi support. Same with BluOS, a superior platform available on Bluesound and NAD amplifiers. 

Userlevel 1

After long, very long waiting for Deezer and Denon/HEOS to solve the problem with Hi-Fi streaming through HEOS app (I have Denon DRA-800H receiver) I finally decided to solve the problem with subscription to TIDAL HI-Fi, and everything works fine with TIDAL… a little bit more expensive but smooth and without problems, with Wi-Fi streaming even through the same HEOS app. So, if somebody here (Deezer) really cares about us - Deezer Hi-Fi subscribers, than it will be no need to switch to some other streaming service, but… as I stated… after long, very long waiting… it was time to say goodbye to Deezer.

Userlevel 1
Ive recently downgraded my deezer hifi subscription to deezer premium because there is no hifi support on the marantz heos systems. Is there any word on when functionality will be added
Userlevel 2

Hello everyone, i`m from Ukraine, Deezer is realy good service with best content in our region, i mean locally music. Still waiting HI-Fi for my 2 Heos amps and Marantz 7013.
Tidal is too much rap music service for me, i mean their recomendations

 

Userlevel 1

We simply need Heos to support Deezer HiFi. If not a technical issue, that should be $$ issue… Anyway please fix it for all us users waiting for it

Userlevel 4

Hello, unfortunately I don’t have any news about this, it is still not a priority. But I will keep pushing it forward.

What’s this now? I can’t believe what you state here now.

We were asked here in the forum months ago by Rudi to push for Deezer Hifi support on HEOS enabled devices via Denon & Marantz support as they need to update their App. It was also said that Deezer is pushing for that and supports them to realize it and you state now it’s still not a priority?!?

I myself contacted Denon, Marantz and Sound United and got finally the answer from Marantz Support at Sound United in July 2021 that they work hard to get it implemented during the next year. Half a year is over now and I expect you Deezer to give priority to this and check back from your side and provide us here with an update soon, because it should be easier for you as service provider to get an update then for us as users!

 

Userlevel 7
Badge +7

Hi @Badirr @lvrmsc @Pima @Alex Po 

Thanks for waiting. After a few chats with our product teams about this, we managed to activate FLAC streaming for the HEOS app :wink:  I now need you to test this and let me know how it works, to make sure we're doing the right thing :smiley:

Userlevel 3

Ok. Please tell me. Is Deezer Lying about this? Why saying Heos supports Hifi, while it doesn't. Sorry, but we call this lying in Holland. Of course if I connect a laptop to the aux port of a speaker. Then I can play Hifi. But then every speaker supports HiFi. This is not what HiFi support means. This means that Heos should play flac streaming, like Tidal does within the Heos app. Please fix of remove the Hifi logo and heos logo from this part of the site.
Userlevel 7
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Hey, everyone

Firstly, thank you for your patience. We've looked into this and decided to report it to the right team at Deezer, so that we can get to the bottom of it. Thank you for your feedback and screenshots as well.
If the Denon HEOS range can't reproduce in HiFi quality, our website needs to reflect that. So please bear with us a bit longer, I'll get back here once I have an update.
Userlevel 7
Badge +7
Hey @Justin Moore

We're still waiting for an update from the right team here. I've moved your comment here so that you can keep up with the news.
Userlevel 2

Hello everyone, i`m from Ukraine, Deezer is realy good service with best content in our region, i mean locally music. Still waiting HI-Fi for my 2 Heos amps and Marantz 7013.
Tidal is too much rap music service for me, i mean their recomendations

 

I'm waiting too. I've invested lots of money being sure Deezer is able to stream hi-fi music to HEOS devices. Disappointed. Hopefully Spotify will come and resolve this odd issue.

Spotify provides a maximum 320 kbps.
the application is very cool, you can control devices from a PC or phone. Continue to listen after a pause in the car, and continue in the office))
Deezer only through Heos application streams music to devices in the house
I will choose Deezer for the quality of music, ease of payment, a good selection of local music. but while 320 kbps, then I give money to Spotify, their application is on a different level.
Waiting for FLAC, Deezer please

Userlevel 1

EXACTLY AlenV1983 !

 

Just tell us the truth Rudi… 

I don’t want to cast via chromecast or any other workaround methods that you may come up with. Ether fix it already or clearly state that you don’t support HEOS devices. This is getting ridiculous...   

And since you are keen on suggesting alternative methods, why not send each of us a chromecast or whatever  device that we can cast to and  listen in HI-FI on in the mean time?

Userlevel 7
Badge +7

Thank you for your honest feedback @Richard Newbold we're still working to get HiFi streaming via the HEOS app. I think you honestly looked into all the options available in order to avoid the PC connection. We'll keep this topic updated :v_tone2:

Userlevel 7
Badge +7

Hey @ABRESKY 

Thanks for reaching out again. They have all they need from us to enable this, but there's work to be done on their app.

It's been worked on at HEOS, we're waiting for further updates from them too. We'll let you know when we hear back, but rest assured things are progressing on this :wink:

Userlevel 7
Badge +7

Hey @screaminbug @Lentzi 

Thanks a lot for the feedback. I completely get your points, and although we appreciate your feedback, some things aren't as straightforward as you think. Ultimately, there are 2 important things to bear in mind. One is the fact that using the HEOS app, HiFi streaming can only be incorporated if HEOS themselves develop their bit in their app. The second is that we could add further protocols to our own app so that it can cast directly to the HEOS speakers in HiFi.

The good news is that we're finally working on both, albeit at a different pace.

We've established a good relationship with the HEOS teams and are currently working together to bring this option to their app. I mentioned above that I'm monitoring this closely. Also, as a userbase, I must disagree with you @screaminbug because HEOS users (different speakers) represent a large number of users, and that's why we're working hard on getting this done, from our side, so that HEOS has the best options to develop their app for our Deezer HiFi sub.

About adding new protocols, it'll take time, but it's also a big part of our focus for 2021, as it has been decided here at Deezer. Precisely for the same reason, of how long our dear users have been waiting for more and better connectivity options.

So my last comment on this will be, please hang in here a bit longer, stay tuned for updates and then when we're ready, please consider trying us out once more :relaxed:

Userlevel 3
Unbelievable. Always the same answers. How difficult can it be to support this. Why doesn't deezer contact Denon and make it happen. I really don't understand......
Userlevel 4

I have decided to start my 3 months free Amazon Music HD trial period today as the offer expires in 2 days. So far Amazon Music HD works fine with HEOS built-in and I really hear the difference! Following the Apple announcement of 3D Audio and HiRes audio quality starting in June without additional cost for subscribers, Amazon has directly reduced prices, so after the 3 months subscription for Amazon prime members would just be 7,99€/months. Together with the impossibility to get Deezer Hifi working on HEOS, I can get more for less which finally may bring my Deezer subscription to an end. You always highlighted it’s an HEOS App and not a Deezer issue but if you can‘t get it solved together very soon ….

Userlevel 3
Badge +2
In the meantime Denon UK got back to me directly. Here's their response. Seems their team has also "wish-lisyed" it. Not sure whether Denon or Deezer need to push this!

Good Morning Ian,

Thank you for your enquiry. At this precise moment in time the Deezer Hifi tier is not natively supported at this time I'm afraid.

Unfortunately we don't have any kind of an ETA at this time, but I do know it was put on our wishlist with our development team some time ago.

Sincerely,
Denon Customer Support
Userlevel 7
Badge +7

Hi there @AntonGAV @Alex Po 

Thank you for your feedback. We're working towards a new integration via Cast. It should improve device discovery and streaming. Once we've got more updates, we'll be sharing with you here :thumbsup_tone2:

Userlevel 7
Badge +7

Thanks for supporting this integration @Alex Po @vitaliy.s @NescoX @VelimirSaban, your feedback is much appreciated and necessary. We're hoping that the features we've been working on for months pay off with these types of integrations. Please bear with us a bit longer :pray_tone2:

Userlevel 2

Thanks for supporting this integration @Alex Po @vitaliy.s @NescoX @VelimirSaban, your feedback is much appreciated and necessary. We're hoping that the features we've been working on for months pay off with these types of integrations. Please bear with us a bit longer :pray_tone2:

Sure, we`re waiting. Are we have another way?)))

Userlevel 1

The way I see it, you probably need them more than they need you. Lots of people with HEOS equipment will look for streaming alternatives instead of changing equipment. It would be good for everyone that you try to insist that they do their part in order to get customers back, myself included.

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