Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

Well, like the others, I would not sell my fairly expensive 10 Heos speakers to get other equipment that is compatible with Deezer HiFi flac as long as I have alternatives. As a consequnce, I turned to Tidal that offered  hifi and master quality as a promo 4 months for 1 euro (yeah, other countries have it for 4 euro. Even if after that 4 months it costs a lot more (19.99) than Deezer hifi it may keep me as a client. I did not bought hifi equipmnet flac and dsd capable to hear only 320kbps! It's like listening mono on a stereo equipment. The only thing keeping me with Deezer are my lists , wider library, and somehow more logical track recommendations. Eventually I can live without that, so in 4 months I could cancel the subscription. If Heos can stream Tidal and Amazon(unfortunately not available in my country) flac, but not Deezer it can mean that Deezer has older systems and software and they are incapable of reaching the same agreements that Tidal has with Heos. 

I stuck with Deezer HiFi for a long time whilst not getting HiFi, with constant grain of hope that this would get sorted out, but ultimately also switched to Tidal. 

Just wanted to check here to see how things are progressing, but I see nothing is really happening apart from the same promises as from year ago, which is just another confirmation that switching to Tidal was indeed the best course of action I could possibly take.

I think @Rudy in sincere, but sadly Deezer as a company doesn’t seem to care much about that stuff. There’s no math behind it I suppose. We’re not big enough of a user base for them to take notice.

But there are other options in the market. Tidal is running great. Their library is as good as Deezer’s as far as I can tell. It’s just…. when you pay for HiFi, you actually get HiFi.

Hey @screaminbug @Lentzi 

Thanks a lot for the feedback. I completely get your points, and although we appreciate your feedback, some things aren't as straightforward as you think. Ultimately, there are 2 important things to bear in mind. One is the fact that using the HEOS app, HiFi streaming can only be incorporated if HEOS themselves develop their bit in their app. The second is that we could add further protocols to our own app so that it can cast directly to the HEOS speakers in HiFi.

The good news is that we're finally working on both, albeit at a different pace.

We've established a good relationship with the HEOS teams and are currently working together to bring this option to their app. I mentioned above that I'm monitoring this closely. Also, as a userbase, I must disagree with you @screaminbug because HEOS users (different speakers) represent a large number of users, and that's why we're working hard on getting this done, from our side, so that HEOS has the best options to develop their app for our Deezer HiFi sub.

About adding new protocols, it'll take time, but it's also a big part of our focus for 2021, as it has been decided here at Deezer. Precisely for the same reason, of how long our dear users have been waiting for more and better connectivity options.

So my last comment on this will be, please hang in here a bit longer, stay tuned for updates and then when we're ready, please consider trying us out once more 

I am absoluty consifering to switch to another provider if this does not improve soon.

The integration with Heos is unfortunatly just bad

I need you to hang in here a bit longer @sjgsfjll you won't regret it!

HEOS is also committed to get this over the line, stay tuned!

Well I registered with Deezer HiFi yesterday hopping to stream FLAC through HEOS to my Marantz and I find out I can’t :( Sorry guys, I’ll cancel my subscription right away and I’ll subscribe to Tidal.

No problem @smcmahon.lux we appreciate your feedback as well. Once HEOS gets our integration with HiFi as well, maybe you can give us another go 

Like the others I have the same issue  - play Deezer on my Denon.

Actually there are two issues:

• I’m unable to play CD quality - limited to 320 mp3. Seriously guys, I don’t really care about CD quality on the phone - BT is not capable of reproducing it. But for years having mp3 on multi thousands dollars/euros is an insult. And no, using Chromecast is not an option because it sounds different. I seriously don’t know why since flac → lpcm supposed to be the same as playing flac localy. 
• And then comes the other issue, with Spotify app, I can simply select Heos device as target and just use the app without the need to use Heos app. And then there are all the features and convenient interface. When Deezer will have this? I can’t imagine API integration being that complicated.

Eventually, even though I liked the service features (especially Flow and local radio stations), I ended up canceling subscription because the competition is either can do high quality on devices where it matters for me  (Tidal and  Amazon) or much more convenient (Spotify).

Hopefully, one day @Rudi will post “We fixed it” ;) 

Hey, Dmitri @Dmitri Weissman 

Lovely to have you here.

I totally get your point. Fortunately, we don't want to lose more users like you! So this year it's all about connectivity.

We're working on our own "remote control" feature so that you can discover more devices through the Deezer app. On top of that, we're also collaborating with HEOS to get FLAC streamed via their app, for Deezer HiFi users 

Did you also know we dropped the price of the subscription too? Stay tuned, this year I'll be seeing you back here!

Hey @Rudi ,

Thanks for the response.

Looking forward to try those connect features (I’m on beta channel of Android app).

As for the price, it’s not an issue for me. I select the service based on:

• Does it has the music I want.
• Can it generate decent playlists/radio streams for me.
• Can it play the music where I need (phone, receiver, car, computer)
• How much the service pays the artists.

The last point is exactly why I left Play Music (now Youtube music).