Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

Interesting. I encourage you to contact them again, even if you have to create a new ticket, just to get the old one back from them @Lentzi they should have your email and/or other personal details.

I don't want to bring bad news but I got reply form Denon Customer Support

We currently have no plans in place for Deezer HiFi through HEOS app support.

18/11/2020

So I guess it will take much more time than expected.

Thanks for sharing here @GREM 

I'll be discussing this with our devs so that they're aware. If there's something we can add to the discussion here, we'll let you know 

I bought a DENON AVR-X3600X and subscribed to Deezer two months ago because of the advertised and bigly marketed adverisements of streaming lossless audio possibilities. I used to just play .flac’s from my Synology NAS, but the possibility of discovering new music in HiFi quality, made me decide to replace my perfectly OK AVR-X2300 to enter the streaming world.

However, after reading this two year desperate discussion, I know I have been cheated and mislead by hazy, half-truth marketing lies from DENON HEOS and Deezer. Up to this day the Deezer list of supported devices is of a Kindergarten quality.  A few really big pictures and some generic product families. W.t.f?  Does Deezer think people who buy +€ 1000 amp’s plus highend speakers are toddlers with smart phones?
At least I’m glad I did not pay a cent for a Deezer subscription yet and did not get fooled into a “Hifi”-subscription. I guess, I’ll be going off-line again and download the occasional quality music from Qobuz.

Hey @SevenOf1 

I completely get where you're coming from. I've been here with our community users and this is a subject I take a lot of ownership of.

I've been discussing the integration with our developers who have been in touch with HEOS to get this off the ground. I can assure you, we're now working to get this sorted.

It's a two-way project, but HEOS is getting all the support from us on the integration. I hope to have more exciting news at the beginning of 2021, so please stay tuned 

Hi Rudi,
Thx for replying.
I was really disappointed, and surely understand that the effort also has to come from the people at Denon. But a more specific list of supported devices would have helped and maybe I had decided to buy a Network streamer instead of replacing my existing Denon receiver with another one that was supposed to be able to play Deezer HiFi lossless.
In Deezer’s defense: One of the Denon dealers where I inquired before buying it (later at a different one) said that the AVR-X3600 would in fact support the lossless stream,  which appears to be incorrect in hind sight.
I do like the Deezer interface so far and Deezer also works nicely together/within the HEOS app, so not all bad things from my side. I really do hope you and Denon succeed in getting it sorted out.

@Rudi So we should give up the hope for a Christmas gift from HEOS 

Hi @UGatDeezer @SevenOf1 

Really appreciate your feedback and patience, guys. Yes, not for Xmas I suppose, but it'll get done at some point, I'm quite positive about this.

I wish I could give you more details but at this stage, I can only ask you to hang in there, tight, and it'll be worth it!

Enjoy a great end of the year!

I’m really in a similar situation as @SevenOf1. I am really long time Deezer user and been really satisfied  with it. 

Few day ago I’ve finally decided & bought new amplifier/streamer (Marantz PM7000N). When waiting for it I’ve switched (and paid) my subscription from Premium to HiFi hoping to stream better quality to my new amp..

When amp arrived and I’ve been testing this I’ve found out that HiFi quality can not be streamed via Heos app and stumbled upon this 2 year frustrating discussions why, when  how..and been even more disappointed.

Well, I’ve solved the issue (hopefully temporary) by subscribing to …. Tidal.

Hopefully the Heos - Deezer HiFi issue will be solved soon as this issue of not streaming lossless with HiFi subscription is not acceptable.

@Jaco P. we are looking forward to this too and as Rudi mentioned, we hope we can have interesting updates very soon.