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Placido09
Hitmaker
Hitmaker
February 10, 2022

Deezer does not work via Chromecast

  • February 10, 2022
  • 65 replies
  • 6292 views

Since yesterday afternoon, my connection to Deezer via Chromecast built in has not worked. I have a streamer Pioneer n-30ae At first I thought there was a bug in the streamer but other apps- for example TuneIn normally work over Chromecast. I did everything possible to solve the problem, but without success. I restarted the streamer and modem, reset the device, uninstalled the Deezer app from my phone, and reinstalled, cleaned the cache, tried the beta version. Nothing helped.Deezer via Chromecast doesn't work. Can you please help me? The fault must be on Deezer side.  It's never happened before. Thank you

 

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65 replies

Rockstar
February 26, 2022

I just received a message back stating that this was a high priority for the development team. Here's hoping...

Rising Star
February 26, 2022

I just received a message back stating that this was a high priority for the development team. Here's hoping...

I hope.

Some days ago I received the same message of @Placido09 

roderickvd
Hitmaker
Hitmaker
February 27, 2022

Yesterday I couldn’t cast my own uploaded MP3’s to my Harman Kardon sound system. I am confident that this worked previously…

Playing other music over Chromecast still worked, but not own uploaded MP3’s.

Roadie
March 2, 2022

Since 4 weeks I have the same problem unfortunately. I have the most expensive subscription to enjoy my Hi-Fi system in the best way possible. I will switch to Tidal if Deezer cannot fix this issue within the next 2 weeks.

Rising Star
March 2, 2022

I check my email and I saw that you  took my money, but, your service still not work!

Placido09
Hitmaker
Placido09Author
Hitmaker
March 3, 2022

It's been 3 weeks today since I can't fully use your service that I subscribed to.

Crazy about music
Rockstar
March 3, 2022

I check my email and I saw that you  took my money, but, your service still not work!

Try contacting Deezer support for a refund. While their development team is at best understaffed and IMO misguided in their focus to bring new features to the platform before dealing with basic usability issues, I've found their business staff to be pretty responsive to concerns. 

Rising Star
March 3, 2022

I have already contacted for refund. They promised me a refund. But i paied like every month.

But this is not the real problem. I think that they introduced a bug in the platform. And they they could have done a rollback. We had immediately open an issue on this feature

This evening I also had the certainty that there is another bug in the platform! I ask to google assistant “play music on th soundbar (jbl multi beam) from Deezer. And google answer me: “there is a problem”.

I ask the same thing with spotify, and i did not have any problems


I don't want to leave Deezer, but for me the chromecast feature is too much important. 
At this moment i'm only migrating my deezer "database" on Spotify. But, if they don't resolve quickly, i will be forced to switch off deezer. I can't pay two services for too much time

Roadie
March 4, 2022

I have this problem often and it happens usually after they update the app. 

I use the following solution get the Google home and register your speakers through Bluetooth. Cancel then Bluetooth from home and mirror the output using chromecast from Google home.

It is a stupid way that f doing it but it works till they fix it

Rising Star
March 4, 2022

I have this problem often and it happens usually after they update the app. 

I use the following solution get the Google home and register your speakers through Bluetooth. Cancel then Bluetooth from home and mirror the output using chromecast from Google home.

It is a stupid way that f doing it but it works till they fix it

I will try, but.....