Skip to main content
One Hit Wonder
jan.potocki
One Hit Wonder
January 16, 2020
Answered

Deezer Desktop App - does not keep me logged in and too many Captchas

  • January 16, 2020
  • 242 replies
  • 7792 views

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.

 

Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.

 

This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

    Best answer by Rudi

    Hi all,

    Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

    • Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
    • When you get logged out, can you log back in straight away or you need to restart the app?
    • Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

    Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

    242 replies

    Show previous replies
    One Hit Wonder
    Keith71
    One Hit Wonder
    July 1, 2025

    So … 5 years on … and we are still getting these crazy outdated CAPTCHAs.  Is anybody, ever, going to do something about this please?

    One Hit Wonder
    himura29
    One Hit Wonder
    June 2, 2026

    It’s sad to see that this periodic log out is still there and nothing is being done about it.
    Another use case that annoys me greatly:

    I plug in my phone to play the music in my car. I start driving because Android Auto always takes some time to launch. Deezer fails to open because I need to log in. Now, I’m already driving and I cannot check my phone to go through all the steps to authenticate and allow Deezer to play.

    If nothing has changed in the user’s environment (same machine, same cookie, same emac, whatever), the user should be allowed to stay logged in as long as they want...

    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement