Deezer and Chromecast Audio problems

Hi there @Antonioita 

Thanks for reporting and for waiting for a reply. It's definitely streaming in HQ 

Could you please what you mean by Alexa connection? We have a skill compatible with Alexa, accessible from the Alexa app.

Hey @jaxa 
Thanks for the feedback and for your patience. Have a look at our ideas forum here for the notification suggestion you've made.

Our new app version has a brand new integration with Chromecast supported devices - let us know what you think of it 

I can use Deezer with Alexa, but I can command it only with voice and not from app

Hi again @Antonioita 

Thanks for coming back. Have you installed the Deezer skill for Alexa devices? For more info, please see here 

I recently switched to Deezer from Youtube music. The chromecast issues are making it a bad experience - interrupted playback, bad sound quality, lack of control of playback due to connection dropout on the phone.

On top of that, I do not understand that basic functionality like adding a playlist to the active queue does not work from the android app - only from a PC browser.

So far it’s not been a happy switch :-(

Two years later the casting issue still hasn't been resolved. Constant dropouts and the only resolution from tech support is to clear cache or reinstall app which doesn't fix anything. Is it actually going to get fixed? Or more empty promises?

I have a piece of advice, screw it Deezer. Isn't it enough that he hasn't been able to solve this problem for 3 years? My solution is to broadcast the voice on Google home, the only disadvantage is that it transfers all your telephone voices, but it does it instantly. This is the proof that the application is wrong.It's obvious they can't. They keep reporting that we have developed the Chromecast, nothing has changed.

Today still same issues with chromecast make it not acceptable....goodbye again deezer.

I will also say goodbye soon. I can no longer cast to my high end hifi Naim systems so why would I keep Deezer? Chromecast has had many issues for a very long time. Moreover, lack of communication and commitment. In the French community we got all kind of communications until they stopped communicating about this problem. It's amazing. 

I will cancel my premium membership in a week.

I’m giving up - Chromecast support on Deezer is rubbish.

I’ve just trialed 3 other platforms as I’ve got tired of this issue and I’ve had no casting issues with any one them. Simple things like volume control whilst the app is lock or I’m in a different app, add play next etc all work perfectly on these other services. It a shame as I really liked Deezer but not being able to get the simple stuff write is driving me away.

Hi @Jon Black sorry to hear that.

Could you tell us more about the issues affecting your experience. 

Maybe even record some videos exposing this issues.

With that, please let us know details of the devices, brand, model, OS and confirm if the Chrome cast is built in or external dongle. What is the version of the firmware?

Looking forward to hearing from you.