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One Hit Wonder
alfwir
One Hit Wonder
July 28, 2018
Answered

Deezer and Chromecast Audio problems

  • July 28, 2018
  • 93 replies
  • 12329 views
I've read many topics about the problems with Chromecast Audio and I'm suprised that the Deezer people doesn't do anything about it. Of course, we all had wanted that streaming to Chromecast Audio could be lossless but for the moment I could have lived with the current bitrate.
But I can't live with the unstable connection to Chromecast Audio. Sometimes it works fine but most of the time when choosing a new track, the message "Reading data... almost finished bla bla bla" appears and it is never finished. If I turn off the Chromecast Audio, the track works fine.
I'm in a trial period and if the Chromecast Audio connection isn't improved I have no need for Deezer.
It's very sad, because I really like Deezer and was about to skip Spotify.
Now, I have to get back to Spotify. Their Chromecast connection works fine.
So, my question is: Why don't you Deezer folks do anything about it?
/Alf
    Best answer by Rudi
    Hey @Adrian.T

    Sorry to hear that. The good news is that we've already put months into getting a new Chromecast integration off the ground. This is because we're aware our current integration isn't as stable as our users deserve. But we're really excited for what's coming, so please bear with us if you can, we'd like you to give us your feedback once it's in place 👍🏼

    93 replies

    Show previous replies
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    September 25, 2019
    Hey @Austar

    Thank you for your honest feedback. We're also working on bringing HiFi across other platforms. So we just need a bit more of your patience. Our product managers and devs are much more focused on what users bring to the community - in order to improve the app. But we can't make everything happen from one day to another, due to our size and capacity.
    Hitmaker
    Adrian.T
    Hitmaker
    October 3, 2019
    I almost ended to send my chromecast audio back to seller because of this problem. I don't understand why is taking you so long to fix this. I upgraded my plan to HiFi 2 months ago. Biggest mistake ever.
    I'm curious, if you know about this problem, why you still have chromecast on supported devices on your website? How about our monthly fee we paid for this? I mean we paid extra for something that doesn't work.
    I'm going to search for other streaming services.
    Thank you!
    Rudi
    Ultimate Superstar
    RudiAnswer
    Ultimate Superstar
    October 7, 2019
    Hey @Adrian.T

    Sorry to hear that. The good news is that we've already put months into getting a new Chromecast integration off the ground. This is because we're aware our current integration isn't as stable as our users deserve. But we're really excited for what's coming, so please bear with us if you can, we'd like you to give us your feedback once it's in place 👍🏼
    Roadie
    Giac
    Roadie
    October 19, 2019

    Pessima interazione con Chrome cast audio. Mancate partenze delle tracce e blocchi continui. Sono appena tornato a Deezer HiFi ma al termine del mese dovrò disdire. Peccato...

    3emezzo
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    October 21, 2019

    Hi there @Giac 

    Sorry for my reply in English - Italian isn't supported in our community at the moment. Thank you for your honest feedback. Like I've mentioned above, we're working on bringing a new integration, which will hopefully solve many problems :wink:

    Guitar Hero
    Rogernehme
    Guitar Hero
    October 24, 2019

    Chromecast audio issues on Android.. the audio drops every 4 to sec...shame on Deezer..I subscribed in HIFI plan but with no use..I cannot listen to chromecast 16 bit flac songs..unfortunately....shame on you

    Roadie
    Giac
    Roadie
    October 25, 2019

    Peccato Rudy, la qualità sonora anche e soprattutto su Chromecast è ottima anche col solo Premium e surclassa i concorrenti. Utilizzerò l'account Premium di mia moglie che volevo sostituire col mio HIFI. Ma così è insostenibile....

    3emezzo
    Roadie
    Greenmusik
    Roadie
    October 25, 2019

    My hifi-sub is useless since i cant use it with my stereo with cca. How long will we have to wait, a sollution has been on its way for a year now...? Btw, thanks for at least trying to give som info Rudi, appreciate it!

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    October 26, 2019

    Hi there@Greenmusik @Giac @Rogernehme 

    I hope to bring more news by the end of this year, along with more exciting features. Our new Chromecast integration should follow a new Google protocol and this should improve the whole integration much more 👍🏼

    Roadie
    Robert Van de Wiel
    Roadie
    November 25, 2019

    Hi @Rudi, any news on the chromecast improvements in the app? The last Deezer version doesn’t solve the problem the app loses the connection with the chromecast audio after a short while or after switching apps. Chromecast keeps playing the selected list but the app can’t control the list without re-connecting manually in the app. Strange: the Google Home app does keep control of the deezer-connection…

     

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