One Hit Wonder

Answered

Deezer and Chromecast Audio problems

Forum|Forum|8 years ago
July 28, 2018
93 replies
12329 views

I've read many topics about the problems with Chromecast Audio and I'm suprised that the Deezer people doesn't do anything about it. Of course, we all had wanted that streaming to Chromecast Audio could be lossless but for the moment I could have lived with the current bitrate.
But I can't live with the unstable connection to Chromecast Audio. Sometimes it works fine but most of the time when choosing a new track, the message "Reading data... almost finished bla bla bla" appears and it is never finished. If I turn off the Chromecast Audio, the track works fine.
I'm in a trial period and if the Chromecast Audio connection isn't improved I have no need for Deezer.
It's very sad, because I really like Deezer and was about to skip Spotify.
Now, I have to get back to Spotify. Their Chromecast connection works fine.
So, my question is: Why don't you Deezer folks do anything about it?
/Alf

chromecast

Best answer by Rudi

Hey @Adrian.T

Sorry to hear that. The good news is that we've already put months into getting a new Chromecast integration off the ground. This is because we're aware our current integration isn't as stable as our users deserve. But we're really excited for what's coming, so please bear with us if you can, we'd like you to give us your feedback once it's in place 👍🏼

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Rudi

Ultimate Superstar

We did that @m5n0w and we're also working on new ways to 'shake' them up more effectively too 😅 that means to improve the communication between our community managers and developers.

Everything in our communities gets reported to the makers and decision makers, so it's just a matter of fitting priorities with the resources we have. And that's why we use our ideas forum to raise awareness to the suggestions our users want to see, for example.

With Chromecast there are several topics about the issues we've got so we passed the stage of awareness. The information we've got is that we're working on it from scratch, rather than fixing one thing at a time. In other words, we know we've got to get it right but it'll take some time.

P

petemill.pm

Roadie

Just cancelled hifi subscription for all the above reasons you should sack your app development team

J

John.Morrison

Just cancelled hifi subscription for all the above reasons you should sack your app development team

Rise up people! I did the same..... to hell with this.

M

Mau

Roadie

I've read many topics about the problems with Chromecast Audio and I'm suprised that the Deezer people doesn't do anything about it. Of course, we all had wanted that streaming to Chromecast Audio could be lossless but for the moment I could have lived with the current bitrate.
But I can't live with the unstable connection to Chromecast Audio. Sometimes it works fine but most of the time when choosing a new track, the message "Reading data... almost finished bla bla bla" appears and it is never finished. If I turn off the Chromecast Audio, the track works fine.
I'm in a trial period and if the Chromecast Audio connection isn't improved I have no need for Deezer.
It's very sad, because I really like Deezer and was about to skip Spotify.
Now, I have to get back to Spotify. Their Chromecast connection works fine.
So, my question is: Why don't you Deezer folks do anything about it?
/Alf

Well it's always nice to see I'm not alone. This issue has been going on for ages in the tech world. I'm wondering if Chromecast and google are not messing up with deezer as it just doesn't make sense for such a service in 2019 as you mentioned earlier. Or maybe Deezer want to release their own cast device? Which I'm not going to buy. I've been using the service literally since the beginning, but this is a deal breaker.

Rudi

Ultimate Superstar

Thank you for your honest feedback @Mau. I'll direct your comment and the above to the team responsible for this. I'm sorry our app isn't fulfilling that feature as you expect.

M

Misiek

Roadie

I also have issues with Chromecast Audio and Deezer. (the endless "almost finished" message...)
There is no such problems with Spotify, Tidal, or Google Music, so I guess it must have something to do with the Deezer.

Rudi

Ultimate Superstar

We're aware our Chromecast integration isn't up to the right standards at the moment. But it's been worked on. Thank you very much for your input and honest feedback. We'll keep the topic updated once we get more info 👍🏼

R

Ricardo Labes

Roadie

I use Deezer for a few years and liked it way better than Spotify, but the problems with connection with the Chromecast audio will perhaps make me eat my hat and move to Spotify or some other alternative.

Sometimes it works after 1 or 2 close and re-open the app, but most of the times the bloody "loading, almost there just a few seconds" thing keeps on forever.

I am using a Pixel 3 and a chromecast audio. About to move to a competitor after many months of unresolved issues.

Rudi

Ultimate Superstar

Hi there @Ricardo Labes

Thank you for your honest input. We're aware our Chromecast experience could be much better, but we're honestly working on it. Keep your app updated and please bear with us if you can. We hope to have a better integration soon.

A

Austar

Roadie

Looks like this is another technical disaster, like the inability to support the Denon HEOS app with the HiFi option. Time to commit to Tidal I reckon!

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