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Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.

I am on Chrome OS, and have to stay on it so no mobile app or premium either. 

February 15, 2023

Problem resolved for me. Go to settings. Disconnect the Apps authorized to run Deezer (Sonos? Chromecast? Why?). And disconnect Google from your Deezer account. Problem completely resolved.

 

Random question, is Google Music trying to sabotage Deezer? Just asking. In case they don’t have enough of unfair network effects...

Rudi
Alien SuperStar
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  • Alien SuperStar
  • January 18, 2021

Hi there @Dkolbin 

Thanks for reaching out about this.

Have you tried clearing cache and cookies from your Chrome, and a fresh restart to see if it helps?


  • Tiny Dancer
  • July 5, 2021

Hello,

I have the same issue on Android app, every 2 or 3 song this error occurs.


I already have cleaned the cache, deleted and re-installed the app.
This error is not poping up when i’m on the windows desktop app, only on mobile.

I can’t find very clear and official information on this error. Is there something on-going to fix this?

That’s quite annoying in hand-free to have to get back to my phone to restart the playlist…

Thanks, Harnesh.


Rudi
Alien SuperStar
Forum|alt.badge.img+7
  • Alien SuperStar
  • July 6, 2021

Yes, @Harnesh 

We're working hard to improve that part of our Android app, not just the service in general. The next few months should see a substantial improvement in the performance of the app and its reliability. Stay tuned :relaxed:


  • Runaway Baby
  • July 21, 2021

honestly, this site is horrible. get error messages, leave it for spotify, which is great, for a few months, only to come back and get error messages again. how do you stay in business?


Rudi
Alien SuperStar
Forum|alt.badge.img+7
  • Alien SuperStar
  • July 22, 2021

Thanks for the feedback @Y.L 

We're working hard to improve the performance of our service, so what you experience could be actually temporary. Any chance you could try the desktop app or clear cache + cookies from your browser to test it out?


  • Runaway Baby
  • December 14, 2021

I’ve the same problem on the desktop app.

This is just not good enough for a service.


Jaime.Deezer
Community Manager
Forum|alt.badge.img+7

@ysu I am sorry to hear that. I know that happens once in a while as it has occurred in my PC too.
Do you have the latest version of the desktop app 5.30.120?
Thanks
 


  • Runaway Baby
  • December 22, 2021

I’ve downloaded the program a few days before, so whatever the latest was.

And the problem is now gone, but why is it happening at all? 

The same sort of problem was plaguing Tidal as well; the desktop app would not connect correctly sometimes.   I don’t know how you guys achieve that, but both of you are using something very similar.

 

And of course during all of these problems the browser interface was able to connect.  So this is NOT a network issue; it’s a program bug.

Just like the bloody useless LG Tv app you’re sporting, which I can’t use at all. 

Sloppy programming all around, that’s what it is by the looks.

Anyway, I’m out of here.


  • Runaway Baby
  • January 25, 2022
Dkolbin wrote:

Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.

I am on Chrome OS, and have to stay on it so no mobile app or premium either. 

The same started happening to me yesterday, and yes, I did all the cache stuff, but no fix.


  • Tiny Dancer
  • January 27, 2022

Hi, same here. I use a desktop app (v.5.30.150), I can’t open my favorite tracks. 

Playlists, home page and albums are working fine, but when I open my favorite tracks, I get an error.

Here is my screencast: https://recordit.co/kiL6zkj9pE

 

 


  • Tiny Dancer
  • March 24, 2022

Hello,

I’ve got the same issue happening on PC on 5.30.190. This is quite annoying, as it completely stops the playlists. Any fix?


Yula
Moderator
Forum|alt.badge.img+10
  • Moderator
  • March 24, 2022

Forum|alt.badge.img

I am constantly getting this error now. it is very annoying and simply cant use deezer, i might have to move over to spotify instead.


  • Tiny Dancer
  • May 6, 2022

hi, I have the same problem here using the web broswer.

I listen to one song and then “error - An error occured please try again” with retry button.

firefox 99.0

linux ubuntu 20.04


  • August 24, 2022

deezer desktop version (macOS)

This particular song has also been downloaded to the computer (Mac).
Although I have the song physically, the software does not play the song


  • Tiny Dancer
  • December 4, 2022

After 1 year still same problem.. really? how you stay in this business? After two months of testing, I've had enough. I got this error about 20 times :/ this is ridiculous, time to try something else. Bye


  • Tiny Dancer
  • January 31, 2023

When attempting to play a song that I added, I get this message.

This is happening when i try to play it in the Desktop browser, in the phone app it is ok.

 

 


fermi wrote:

When attempting to play a song that I added, I get this message.

This is happening when i try to play it in the Desktop browser, in the phone app it is ok.

 

 

 

This is happening to me also about 20 times a day in the windows app (I have downloaded the latest version form the windows app store - version is 5.50.510 -  but it made no difference). It’s actually making me thing seriously about moving to Spotify…


  • Tiny Dancer
  • February 15, 2023

Problem resolved for me. Go to settings. Disconnect the Apps authorized to run Deezer (Sonos? Chromecast? Why?). And disconnect Google from your Deezer account. Problem completely resolved.

 

Random question, is Google Music trying to sabotage Deezer? Just asking. In case they don’t have enough of unfair network effects...


  • Tiny Dancer
  • February 16, 2023

@FloM, Settings where ?

I cant find where to disconnect Apps ?


  • Tiny Dancer
  • September 25, 2023

Log out and log back in again worked for me! You might need to reinstall deezer if that doesent work for you good luck!


Leonídia.Deezer
Alien SuperStar
Forum|alt.badge.img+6

HI @Ed Costa, thanks for sharing your experience. 
I'm certain it will be very helpful for other users.
 I really appreciate it.


  • Tiny Dancer
  • November 12, 2023

2 years later and this is still a thing….
NEVER should the player stop playing music and show this error. Just play something else if the next song has issues. Unbelievable. 


awesomemac
Deezer Legend
Forum|alt.badge.img+5
  • Deezer Legend
  • November 12, 2023

Hi @jtikey what are you using? MacOS, ChromeOS or something else?


  • Tiny Dancer
  • November 12, 2023

Chrome browser on Windows 11 latest build.


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