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alexa plays 1 song only


  • Runaway Baby
  • 1 reply

When alexa is asked to play a deezer playlist it only plays one song before saying that is the end of the playlist. This began out of the blue a few weeks ago. How can I fix this?

Best answer by Johnathan.Deezer

Hey @Bmp!

Can you please try to reboot the Deezer app and the Alexa, reconnecting all should solve it.🙇🏽

Let me know anything. 😊

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15 replies

Johnathan.Deezer
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Hey @Bmp!

Can you please try to reboot the Deezer app and the Alexa, reconnecting all should solve it.🙇🏽

Let me know anything. 😊


  • Author
  • Runaway Baby
  • 1 reply
  • February 22, 2023

Hello,

 

Thanks for your reply. I should have added that I have tried reinstalling both the Deezer and Alexa apps but it made no difference 


Johnathan.Deezer
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Hi @Bmp

Have you tried to disconnect and reconnect Deezer? 

 


  • Tiny Dancer
  • 9 replies
  • March 16, 2023

I’m unable to play any playlist via Alexa and am getting the error message “I’m having trouble getting that right now, please try again.

I’ve deleted and reinstalled the app, un-linked and re-linked the Alexa skill several times, rebooted all Alexa devices but to no avail. What is the problem please?


  • Tiny Dancer
  • 9 replies
  • March 17, 2023

I’ve now another problem. Alexa is unable to play Deezer playlists. She’ll play one, two or a few tracks ans then state “that’s the last song”. 

 

 


  • Tiny Dancer
  • 9 replies
  • March 17, 2023
Johnathan.Deezer wrote:

Hi @Bmp

Have you tried to disconnect and reconnect Deezer? 

 

That has no effect


  • Runaway Baby
  • 2 replies
  • March 19, 2023

I am also having this problem if i try to shuffle a deezer playlist with alexa. It will play usually 2 or 3 songs and then the playlist ends. I think you guys have a problem with the deezer skill for alexa.


Yula
Moderator
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  • Moderator
  • 3225 replies
  • March 26, 2023
r7583786 wrote:

I’ve now another problem. Alexa is unable to play Deezer playlists. She’ll play one, two or a few tracks ans then state “that’s the last song”. 

 

 

Can you give me an example of command you give to Alexa so we can try and reproduce it? 
Thanks


Yula
Moderator
Forum|alt.badge.img+10
  • Moderator
  • 3225 replies
  • March 26, 2023
r7583786 wrote:

I’ve now another problem. Alexa is unable to play Deezer playlists. She’ll play one, two or a few tracks ans then state “that’s the last song”. 

 

 

Can you give me an example of command you give to Alexa so we can try and reproduce it? 
Thanks


  • Tiny Dancer
  • 9 replies
  • March 27, 2023
Yula wrote:
r7583786 wrote:

I’ve now another problem. Alexa is unable to play Deezer playlists. She’ll play one, two or a few tracks ans then state “that’s the last song”. 

 

 

Can you give me an example of command you give to Alexa so we can try and reproduce it? 
Thanks

I don’t have this problem now, just the fact Deezer still doesn’t work on Alexa with any playlists.


Yula
Moderator
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  • Moderator
  • 3225 replies
  • March 29, 2023

No playlists at all, @r7583786

If you say “Alexa play 100% Bob Marley” it does not play anything? 


  • Tiny Dancer
  • 9 replies
  • March 30, 2023
Yula wrote:

No playlists at all, @r7583786

If you say “Alexa play 100% Bob Marley” it does not play anything? 

It’s pretty much the same problem as the OP is having, it will play 1, 2 maybe 5 tracks if lucky and then stop. Every time, no matter the playlist. There is clearly a bug as I’ve now seen numerous people complain about this.


  • Tiny Dancer
  • 9 replies
  • April 8, 2023
r7583786 wrote:
Yula wrote:

No playlists at all, @r7583786

If you say “Alexa play 100% Bob Marley” it does not play anything? 

It’s pretty much the same problem as the OP is having, it will play 1, 2 maybe 5 tracks if lucky and then stop. Every time, no matter the playlist. There is clearly a bug as I’ve now seen numerous people complain about this.

 

This appears to be fixed now. Can anyone else confirm?


GropplerZorn
Deezer Legend
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  • Deezer Legend
  • 1014 replies
  • April 8, 2023

hey @r7583786 

i just played 100% bob marley with success, i let it run for 7-8 songs. so not to say it’s resolved, but there’s that, anyway.

tbf, alexa is frustrating with every music service, not just deezer.


jirikovoego
Lover
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Hi, I can confirm this issue has been fixed for me.