Great idea. I’ll do the same.

All I needed to hear. Cancelling my HiFi subscription.

Hi there,

I don’t really like the new icon, seems a bit lovey-dovey, and doesn’t represent what the app means to me. 

So that’s a ‘no’ from me 

 

They can’t even design their email signatures correctly.
​​​​​​

The thing that really gets to me about the rebranding is that this could’ve been fun.

People like having opinions on aesthetics. Deezer users are here because we like Deezer, it feels more personal than Spotify et al. It feels like something we all have a part in.

Except we obviously don’t.

We could’ve had a poll, a beta testing period, or whatever else. Deezer could have gotten some hype going, gotten the community energized. They want to create connections between users? What better occasion than a debate on icons and color schemes! Maybe the result wouldn’t have been objectively better than this, but it would’ve been our choice.

But no, they rolled it out without asking. And they did a very slapdash job, which could’ve easily been prevented if they’d taken feedback first. It didn’t occur to them to check for accessibility .

Look at the announcements: “We tell you more” makes it clear there’s a hierarchy and users are at the bottom of it.

Most of us dislike change, and sometimes change has to happen. But more than that, nobody likes feeling ignored and helpless. I think that’s a big part of why the rebranding got such a backlash. It’s why I’m thinking of switching to Spotify. Sure, it’s ugly and impersonal, but I guess Deezer is too.

What a crap explanation, you put a Dating App icon on a Music App.
Crap on the phone, worst on PC. I have to share my screen for work, and here we go “a dating app” on the task bar.

At least give us the option to change to the old one or something else.

Really poor design, what else can I say. The first disappointment in many years of using the service. Deezer team, you have always been such great guys. The previous design was very cool, put everything back for now and look for a new designer, let him do something no less beautiful based on this, then make a vote. Honestly, it's done ridiculously now.

patronizing much?

kthxbye. 

subscription cancelled today. 

Vote with your wallet. 

To all those who requested a “rollback” option: I’ve just discovered that it is possible to have both versions, new and old. At least in a PC.

In my computer Deezer opens at startup still using the old look and feel, and I can simply switch between the old and new.

We really need a way to change this font back to something more legible.

Hi @Roger Flores, I wanted to share that some of the issues you mentioned have been addressed in the current beta version, particularly the features related to albums like our User @awesomemac mention. 
Our team is actively looking into the matter of going back to a playlist. 
Regarding CROSSFADE, it's worth noting that it's available on iOS but not on Android.
To better understand the situation with album art/covers appearing smaller on the playback screen, could you please provide more details or share a screenshot or video? 
Thanks for your patience and collaboration!

You have people like us who complain on forums because we care and people such as my wife who uninstalled the app without blinking. I was asking her the other day what she thinks of the new update and she couldn’t care less… she was like the new update is ugly so I’m using “...” now. 

AS SIMPLE AS THAT.  No drama no nothing… 

And if you think a poll is not always representative, it’s most of the time the closest to reality no matter how much you scale it down. Political polls are crucial and a strong predictor to the success or failure of the movement. 

Have you seen the latest reviews on Google play and Microsoft store?  

And of course the Deezer bot replying…

But let’s be objective and honest about it; do you think this is acceptable? 

I swear it looks like an XXX chat adware minimized to tray…

I’m paying $19.99 / month  which is even MORE EXPENSIVE than my Netflix subscription ( the irony ) and I expect a premium experience.

It’s quite the opposite frankly and I suspect you will sustain the business growth with such attitude and strategy which is unfortunate but plenty of alternative around. 

I feel sorry for you.

This would have happened in any company during the brainstorm that lead to all this...

… except at Deezer:

Don't care about the logo at all. Please get back the Shuffle my music feature.  

Just popped in to see how the poll is going. It’s not getting any better, is it? 

I don’t think a poll is not always representative. The people who are happy or have nothing to complain with the new “look & feel” won’t go to the community and post what their thoughts are. They go using Deezer like they used before with the new looks.

People that have a different opinion than Deezer or don’t like the new looks are more willing to post their opinion and because of this, a poll is not always representative.

 

You have people like us who complain on forums because we care and people such as my wife who uninstalled the app without blinking. I was asking her the other day what she thinks of the new update and she couldn’t care less… she was like the new update is ugly so I’m using “...” now. 

AS SIMPLE AS THAT.  No drama no nothing… 

 

And if you think a poll is not always representative, it’s most of the time the closest to reality no matter how much you scale it down. Political polls are crucial and a strong predictor to the success or failure of the movement. 

 

Have you seen the latest reviews on Google play and Microsoft store?  

 

 

 

And of course the Deezer bot replying…

 

But let’s be objective and honest about it; do you think this is acceptable? 

 

 

I swear it looks like an XXX chat adware minimized to tray…

 

I’m paying $19.99 / month  which is even MORE EXPENSIVE than my Netflix subscription ( the irony ) and I expect a premium experience.

 

It’s quite the opposite frankly and I suspect you will sustain the business growth with such attitude and strategy which is unfortunate but plenty of alternative around. 

I feel sorry for you.

 

I love the first review basically:

User: “I’m not interested in experience platform for music”

Bot: “We’re creating an experience platform for music”

Can’t make this stuff up

@Deezer any chance of a 'classic view' version as the new appearance is underwhelming to say the least. The equaliser icon was perfect. Why make a change that no-one asked for? 

Get it together Deezer, you said mixed reactions? All of them are negative, taking away features that made the app different are going to do you any good. I know you´re trying to “Fit In” with the corny purple barbie heart but why playing with shortcuts, fonts and  Why is it no longer possible to go back to a playlist by pressing the playlist name at the top of the playback screen? This was a very useful shortcut. Do better deezer most of your users stay because they don´t have the time to switch years of playlists to another app. 

I have cancelled my subscription as a result of the redesign.
I left Spotify when they started shoving podcasts down my throat ( I don’t use my music app for podcasts, period) and making random UI changes for no reason. I tried Qobuz and Tidal for a month each before landing on Deezer, which was reliable enough and had an excellent UI.

Deezer has overall been buggier, slower, and less stable than Spotify. I have reported these bugs over the past year, no improvements have been made. However, I stayed because of the sane and reasonable UI. Just leave me alone and let me listen to my music.

Now Deezer has the worst UI of all the music streaming apps, some small features have been removed, and all of the bugs that have been annoying me all year are still there. It’s unfortunate that developer time was designated to such a pointless endeavor instead of fixing actual technical problems.

Deezer, I vote with my wallet.  I had already cancelled to send a message, your condescending and dismissive response to this community really seals the deal.
You won’t get a single dollar from me with this attitude.

I think Koto screwed you over, Deezer. They should have designed a ‘D’ or some music-related image for your new logo, like headphones or a speaker (or, I dunno, audio level lights!). When I look at Koto’s very good work for Venmo, Amp, Bolt and Backmarket, I see a design firm that gets it right, project after project. Until they took a stab at Deezer. I am fine with everything but the heart logo. I like the use of purple. I like the curvy, wavy art direction and bright colors. But the heart has to be replaced with something that has a closer relationship with music. The heart belongs as the ‘favorite’ icon. But it has to go as the primary logo.

I subscribed for a year mostly because the UI was so clear and accessible compared to Apple Music and Spotify. It was the one thing you did better than competition. Then you ruined it. 

Deezer, you can still backtrack gracefully and retcon all this nonsense as merely Halloween / Valentine’s Day jest.

Yes, fully agree here. Taste and color are personal. You can’t choose for us. Original logo was multicolor, embracing diversity. Now by picking on one colour you let all others behind… including me. As a result I already cancelled my subscription to Premium which will be effective end of November. I would happily reactivate it if you flex your new identity, listening to all comments received... but I will switch to Spotify if the purple heart stay as is. Thank you for listening.

I just feel really annoyed abut the change. Its just embarrasing to look at now. Please Deezer change this back. There was nothing wrong with the old Deezer. It was low key and classy. I just can’t stand looking at the new version. I love the app in general but this is making me think about leaving.

Have you Deezer people lost your minds?! Phycho babble. 

I don't want you to "connect emotionally" with me. It's creepy. 

​​​​​You are just a streaming service. Cut the BS, please

Instead, differentiate yourself on your (former) clean and simple screens. Features. Catalog. 

I can live with the horrible logo and Fortnite font. But please get back the Shuffle my music feature.