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Jaime.Deezer
Community Manager
Community Manager
Jan 23, 2020 2:35 PM UTC
StickyF.A.Q.

Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

404 replies

Roadie
Sep 14, 2022 4:07 PM UTC

No estoy dispuesto a borrar la aplicación y toda la música descargada con ella, son más de 120 GB.

Esta no es una solución real.

Jaime.Deezer
Community Manager
Community Manager
Sep 22, 2022 1:44 PM UTC

@Cosmic_9 I am sorry about that.
This is the troubleshooting our developers asked to provide to all affected users with the error message.
I know it is a lot of music, but you can easily download the music again from your music library.
Apologies for the inconvenience

Roadie
Sep 29, 2022 8:38 PM UTC

Tried every step several times. Did not work... Sucks to pay for something that doesn't work.... 

One Hit Wonder
Oct 4, 2022 4:51 AM UTC

I’ve also tried every step listed for an iOS device multiple times and nothing worked. Lately I have been getting a “There is a network issue. This content can’t load because of poor network quality.”

 

There is nothing wrong with my Wi-Fi connection, so I have no idea what “poor network quality” is or means. I even ran tests on my router and there are NO issues detected. Actually every other app works fine except Deezer does not play music. I figured this has to be a network outage by Deezer, but if that was the case then I’d see a long list of people with this issue and not only me.

 

After the initial reply to my support request, which is scripted and asks me to answer questions that I already provided the answers to in my initial request, support does not reply back. 

 

My credit card was just charged for the month and I can’t use the service. I guess I’m paying for a whole month of service that I cannot use and haven’t started to use for the month. I could’ve used that money elsewhere in these tough economic times, but I guess I’m out.

Roadie
Oct 4, 2022 2:32 PM UTC

I have followed all the step above on 2 separate occasions yet I still get the same "error: failed to load content" message on EVERY SONG (unless it is already downloaded).

I'm going full Karen right now because I can't even seem to find a contact us section for better support. 

I am paying for Deezer premium but I can't use it anymore! This first started happening around 6 months ago, but really sporadically. Now it is continuous... Every song.

Can a member of support please advise because I am just a couple more error messages away from binning Deezer off entirely.

Yula
Deezer Staff
Deezer Staff
Oct 10, 2022 12:28 PM UTC

Hey @pissytramp, this error message usually depends a lot on the device used. 

Please use this link to contact our Support! 

(She/her) add your pronouns to your signature!
Roadie
Nov 23, 2022 4:41 PM UTC

My issue was solved:

  1. Clear Cache
  2. Clear Data
  3. Allow Storage permission by myself. App doesn’t ask it by itself in my Android 8.0.
  4. Launch & Login

P.S. Internal storage used. Didn’t try SD card yet. It died recently.

Guitar Hero
Dec 4, 2022 5:32 PM UTC

When I'm not using WI-FI (but in the same time i using unlimited 4G) I can't load or add to favourites any new music. Is there a fix?

Roadie
Feb 10, 2024 6:06 PM UTC

Yep, android app sucks, I will cancel my subscription

Roadie
Feb 28, 2024 8:21 PM UTC

I repeat these steps every time I want to listen the music. Nothing helps for next time. If the problem continues, I wil cancel my subscription. Sorry, for that money I want something reliable. And it isn't.