Error: requested content is not loading/fail to load content

Sorry! You can contact support here: https://support.deezer.com/hc/fr/requests/new

I have done all this several times. Doesn't help. No tracks load nearly for 3 weeks. Everything was okay before, the same phone, the same wi-fi network. What I am paying for? Help me to solve this issue please.

Hey @Anna Stativka is your Android version and app version updated? Do you have an Sd card on your phone? Are you connected on 4g or wifi? 

Hello,

Here is an error message that appear roughly every two songs for weeks, maybe months. The cache memory is full, but pressing "retry" solves the error each time, without cleaning the cache memory. Pressing the previous-song button on speakers too.

The question is : the issue did not occur in the previous versions. What's happening now ? Why Deezer fails to load a song so frequently, stops working and cannot retry by itself ?

PS : I use Android Version.

Regards,

Mickaël

I am sorry to hear that @Micka-Aile, I know it is annoying when it happens that often.
Have you tried the steps mentioned above and see if that helps?
Thanks and apologies for the inconvenience

I appreciate I'm adding to a long thread but I wanted to share my experience on a connection issue and it's resolution. 

I had a non-intermittent issue with content not loading, but only when on mobile connection - the app worked fine on WiFi. Another clue was that I found the app worked on mobile signal ONLY when I was also connected to a VPN service.

I had recently updated my contract with Three UK, and they'd placed a parental block on my account by mistake. Once this was removed the app worked normally over mobile connection without VPN.

Hello,

I tried all the steps outlined above and still come back to the same issue. 

Is there something I'm missing here? 

Hi Conor, we'll need some more details.

Does your Deezer account play your selected music in a computer browser, away from the phone? I assume yes, but worth checking. Does your account work on another phone with Deezer installed? You may have a spare phone you could try this on. 

I can see you appear to be logged into your Deezer phone app, did you have any issues logging in? Try logging out of Deezer, rebooting your phone, and logging back in again to ensure your account is up-to-date and your phone isn't doing something weird because its not been rebooted in a year :-) 

Does your phone play your selected Deezer music when connected to WiFi? If not then this confirms the issue is not with your mobile data provider. If you're using a VPN application, try disconnecting VPN and see if it makes a difference

Assuming the phone app still doesn't play, check your WiFi performance: Search for an online speed test, either in your browser, or via an app from your favourite app store and confirm it's at least 256Kbps. This is a basic test but often overlooked. 

If you're still not getting any music on your phone app, this is what we've checked so far: your WiFi is good, your Deezer account is good, the music you've selected is available - so the fault is likely in  your device. We've already tried a reboot, so there might be an application issue. 

Try logging out of the Deezer app and clearing the application's cache, log back in and test. If that doesn't work then log out and clear all the application's data, log back in and test again. If still not joy, try those steps again but with a reboot between clearing the cache / data and logging back in - some data hangs around in memory but this should be cleared by a reboot.

If still no joys, try uninstalling the Deezer app, reboot the phone again, then reinstall Deezer, log back in, and test once more. If still no joy, check that your running the latest operating system version available for your phone (check for updates). If this still fails to fix your issues, you may consider factory-resetting your phone.Thid tends to finally fix a lot of things but it's really intrusive and relies on you having all your account and app details to hand to restore your device - last resort only! 

I hope this helps, please post back your findings. 

James

Hi James, 

Thanks for the response. I tried all the above and unfortunately I still can't get the app working. I haven't tried the factory reset but I am not willing to do that.

To answer some of your questions I have tried over both WiFi and data with the same result. I can stream from my laptop fine, just the phone app is giving issues. Unfortunately I don't have a spare phone so can't try on another device.

Is there anything else that can be done here? 

Thanks, 

Conor

Hi Conor,

I'm sorry to say it looks like the fault is firmly within your device, so if you've tried clearing the cache and uninstalling/reinstalling the application there's a good chance the fault is with your phone software. 

Assuming your phone and android version are supported by the Deezer app (check your Android version under Settings > About Phone for your info), then it looks like you may have some sort of corruption in the operating system that could be interfering with the way the Deezer app works.

Less disruptive than a rebuild at this point is to clear the cache and updates on your Google Play Services (info further up this thread and online), re-update them, and then reinstall Deezer. Try this first. 

Failing that, I've contacted Deezer telephone support before and found them helpful, so that might be a last-ditch attempt to fix your issue before taking the plunge and resetting your device as your final option. 

I'm open to any other suggestions from the wider community before suggesting that if nothing else works then go ahead with the device reset, and in any case, please please please remember to back up ALL your media / numbers / passwords before you proceed - if in doubt, take further advice!

I'm sorry there's no magic bullet at the moment, but if something does work please let us know.

James