Error: requested content is not loading/fail to load content

I know guys you are working hard on this issue, I hope this will help you to solve the bug.

This is the API call that deezer executes on the iPhone when I get the error, I have replaced sensitive information with “*****”. Please contact me if you need the complete trace.

POST
 https://api.deezer.com/1.0/gateway.php?version=8.51.0&api_key=*****&IAPCountryCode=ITA&output=3&buildId=ios12_universal&screenHeight=480&input=3&sid=*****&lang=it&network=*****&mobile_tracking=*****&screenWidth=320&method=radio_getChannel
 HTTP/2.0
accept
:	*/*
content-type
:	application/json; charset=utf-8
cookie
:	bm_sv=*****
cookie
:	sid=*****
cookie
:	ak_bmsc=*****
cookie
:	_abck=*****
cookie
:	dzr_uniq_id=dzr_uniq_id_*****
accept-language
:	it-it
accept-encoding
:	gzip, deflate, br
user-agent
:	Deezer/8.51.0.5 (iOS; 15.1.1; Mobile; it; iPhone13_4)
content-length
:	49
cache-control
:	no-cache

{
    "context": "dynamic_page_radio",
    "context_id": "1"
}


*****
Response:

HTTP/2.0
 200

server
:	Apache
access-control-allow-headers
:	X-Requested-With, Content-Type, Authorization, Origin, Accept, Accept-Encoding
access-control-allow-methods
:	POST, GET, OPTIONS, DELETE, PUT
access-control-allow-credentials
:	true
access-control-expose-headers
:	Location
access-control-max-age
:	86400
expires
:	Thu, 19 Nov 1981 08:52:00 GMT
cache-control
:	no-store, no-cache, must-revalidate
pragma
:	no-cache
p3p
:	policyref="/w3c/p3p.xml" CP="IDC DSP COR CURa ADMa OUR IND PHY ONL COM STA"
x-deezer-client-ip
:	188.217.25.235
content-encoding
:	gzip
x-host
:	blm-web-134
x-content-type-options
:	nosniff
content-length
:	126
content-type
:	application/json; charset=utf-8
date
:	Sat, 20 Nov 2021 14:54:52 GMT
vary
:	Accept-Encoding
set-cookie
:	sid=*****; path=/; domain=.deezer.com; secure; HttpOnly; SameSite=None
x-org
:	FR
set-cookie
:	bm_sv=*****; Domain=.deezer.com; Path=/; Max-Age=6782; HttpOnly

{
    "error": [],
    "results": {
        "clearRemainingTracks": true,
        "count": 0,
        "data": [],
        "filtered_count": 0,
        "list_payload": null,
        "total": 0,
        "version": "new"
    }
}

Since yesterday is very difficult to scroll the playlist because when I scroll often the list goes back to the header part.
Also when I remove a song or when I touch the heart button the list goes back to the header part.
It happens with long and with short playlist, with online and with downloaded playlist.
I use a Samsung A71 and I have the same problem with a Huawei Mate 10.

I try to solve this by increasing the smart cache memory but it does not solve the problem.

Hi

It has been 4 days or more that I can't search for songs or save a new song to a Playlist. 

It says unable to save or unable to search. Errors show up. 

Hey I moved your question here, could you follow the tips above  If the problem continues, could you please give me more info about your device? 

Hey please follow the troubleshooting steps above, do let me know how it goes 

I tried this group of steps before my post, did not goes

What is the purpose of this community? getting help from Deezer support? After MONTHS nobody took care of the bug I have reported.

S.

Hey, apologies but we can not reproduce the issue, can you send the API you send here to Support, cause there they will have also more access to your account? We work hand in hand with support and there are issues that is better to try and solve with them! 

Thanks Yula, how can I contact support?

S.

After a couple of MONTHS that my problem with Deezer on iPhone is still there and NOBODY from Deezer helped or replied, I have decided to unsubscribe and moved to SPOTIFY.

Now my family can listen, all together, our preferred music when traveling by car and with SPOTIFY.

So if you want to solve your problems with DEEZER do not rely on their support, just subscribe a different service.

S.