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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
January 23, 2020
StickyF.A.Q.

Error: requested content is not loading/fail to load content

  • January 23, 2020
  • 404 replies
  • 41269 views
Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

    404 replies

    Show previous replies
    Yula
    Deezer Staff
    Yula
    Deezer Staff
    November 15, 2021

    Hello @Fahmi B Mukbil I moved you post here, if you have already cleared cache and reinstalled the app would you mind allocating more space to the smart cache?

    Settings - Data & Storage - Space allocated to Smart Cache. 

    Move the dot to the middle of the bar at least. If that does not help can you tell me if you have an SD card in your device? Thanks :pray_tone3:

    (She/her) add your pronouns to your signature!
    Guitar Hero
    loscalino
    Guitar Hero
    November 15, 2021

    Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

    Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

    S.

    Fahmi B Mukbil
    Rising Star
    Fahmi B Mukbil
    Rising Star
    November 15, 2021

    Hello @Fahmi B Mukbil I moved you post here, if you have already cleared cache and reinstalled the app would you mind allocating more space to the smart cache?

    Settings - Data & Storage - Space allocated to Smart Cache. 

    Move the dot to the middle of the bar at least. If that does not help can you tell me if you have an SD card in your device? Thanks :pray_tone3:

    Yes I have allocated 10gigs+ of smart cache, the issues persisted…

    No SD card is inserted

    Fahmi B Mukbil
    Rising Star
    Fahmi B Mukbil
    Rising Star
    November 15, 2021

    Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

    Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

    S.

    Yes I believe my device does have this functionality (OnePlus 8 Pro); but I’m not knowledgeable around it

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    November 15, 2021

    Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

    Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

    S.

    Omg sorry @loscalino and sorry about your bad experience on chat. We do not have extra troubleshooting steps on iOS sorry. What is the iOS version of your iPhone? It should be at least 14. 

    (She/her) add your pronouns to your signature!
      Guitar Hero
      loscalino
      Guitar Hero
      November 15, 2021

      Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

      Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

      S.

      Omg sorry @loscalino and sorry about your bad experience on chat. We do not have extra troubleshooting steps on iOS sorry. What is the iOS version of your iPhone? It should be at least 14. 

      Hi, iOS 15.1 (latest) and Deezer 8.51.0.5.

      S.

      Макс Синєгуб
      Rising Star
      Макс Синєгуб
      Rising Star
      November 16, 2021

      Deezer automatically starts on the smartphone. Why? Thx.

        Yula
        Deezer Staff
        Yula
        Deezer Staff
        November 17, 2021

        Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

        Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

        S.

        Omg sorry @loscalino and sorry about your bad experience on chat. We do not have extra troubleshooting steps on iOS sorry. What is the iOS version of your iPhone? It should be at least 14. 

        Hi, iOS 15.1 (latest) and Deezer 8.51.0.5.

        S.

        Hey, we tested it on an iPhone and we could not reproduce the issue, our devs are looking into your particular case, I will keep you posted. 

        (She/her) add your pronouns to your signature!
          Yula
          Deezer Staff
          Yula
          Deezer Staff
          November 17, 2021

          Deezer automatically starts on the smartphone. Why? Thx.

          Hey there, do you mean that when you open the app the music starts without pressing play? What is the model of your mobile? Can you try and follow the troubleshooting steps on the guide above? 

          (She/her) add your pronouns to your signature!
          Макс Синєгуб
          Rising Star
          Макс Синєгуб
          Rising Star
          November 17, 2021

          do you mean that when you open the app the music starts without pressing play?

          Yes.

          What is the model of your mobile?

          LG Q6a

          Can you try and follow the troubleshooting steps on the guide above? 

          No. because i didn't do anything.

          Show more replies
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