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Jaime.Deezer
Community Manager
Community Manager
January 23, 2020
StickyF.A.Q.

Error: requested content is not loading/fail to load content

  • January 23, 2020
  • 404 replies
  • 41267 views
Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

404 replies

Guitar Hero
May 5, 2021

I,reset my mobile and now it'ok.

Roadie
May 5, 2021

So for the past few days I haven't been able to play new songs I've searched

I'm not sure if it's a big with the update or if it's just me 

Some of my tracks have also been sped up and I can't seem to do anything to fix it

Any solution

I'm on Android

Rudi
Ultimate Superstar
Ultimate Superstar
May 5, 2021

Hi @MANIN STUDIO 

Before you do that, try changing the audio quality to HQ just to test. If the tracks play fine, we need to look into getting a new version of the FLAC ones (because you have HiFi).

Thanks for the feedback and patience @jhkm883 we're working on big improvements this year, they just take time.

Hey, Goran @GOXY78 

Sorry to hear that. I've moved your comment here in this thread. Could you please give us more details? Have you tried restarting your Motorola to see if it helps? Do you get an error message?

Guitar Hero
May 5, 2021

Ok jutro sprawdzę i dam znać mam nadzieję ze ten problem będzie rozwiązany spodobal mi sie deezer natomiast jezeli problem będzie nadal występował bede musial zrezygnować z deezer i przejsc do innego serwisu

Pozdrawiam 

Roadie
May 5, 2021

Don't know what's going on with my deezer at the moment.  Have it all set up but I can't seem to listen to my music when I have no mobile Internet. It use to work fine could listen to it with no signal bit not now. Any suggestions.  Thanks 

Rudi
Ultimate Superstar
Ultimate Superstar
May 6, 2021

Thanks, @MANIN STUDIO keep me posted! :relaxed:

Glad to hear it worked @GOXY78 :thumbsup_tone2:

Hey @lukefowler2003 @kev1234 

Thanks for reporting. Are you getting an error message? Could you please try the steps above?

Guitar Hero
May 6, 2021

Witam nadal jest problem jutro według waszych   instrukcji zmienię jakosc z flac na zwykłą czy tez  bedzie problem 

Guitar Hero
May 8, 2021

When i click the Cast icon on my mobile phone I get the “casting” tone on my Chromecast speaker and get a message on my device that says, “Loading… Almost there, only a few seconds left.”  That’s it.  Nothing more.  Other application (Spotify, YouTube music, etc) works perfectly via WiFi Chromecast to Google home mini within my Lan. Mobile phone Honor 9 apk rel. 6.2.26.58 router hag fastgate fastweb

 

 

 

Guitar Hero
May 8, 2021

Hi,

I'm using the Deezer app on an android phone, as a family deal, but recently music skips through a track at double speed or more. I have to restart my phone for it to stop, but it will happen again later in the day, or the following day.

Is there anything I can do to fix this? Other members of my family have had the same issue on Android and iPhone, and they uninstalled and reinstalled the app. Is there no other way of sorting it?

Rudi
Ultimate Superstar
Ultimate Superstar
May 8, 2021

Sorry @MANIN STUDIO Polish isn't supported here yet. Could you please confirm if the tracks play when in HQ audio quality?

Hey @Cordagh @davidwgoodwin sorry for the experience you've had so far. Please follow the troubleshooting steps above, that's why I moved your comment here :relaxed: