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Jaime.Deezer
Community Manager
Community Manager
January 23, 2020
StickyF.A.Q.

Error: requested content is not loading/fail to load content

  • January 23, 2020
  • 404 replies
  • 41267 views
Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

404 replies

Roadie
April 21, 2021

I have this message after 4 or 5 songs  

Rising Star
April 22, 2021

I was trying to reload several Within Temptation albums, which were corrupted, no luck!

The app is stating that I do not have internet connection, which is total bullshit. 

I have very good and fast Internet and all my other devices are working 100% using the same connection.

Why is this happening so often, to have corrupted uploads? Lately it has been problem with WT but also other artists

Jaime.Deezer
Community Manager
Community Manager
April 23, 2021

Thanks for the screenshot @rolph groenendaal 
Can you please try the troubleshooting steps mentioned at the top of this page. @jhkm883 
That should help to fix the problem.
Let me know how it goes.
Thanks :)

Guitar Hero
May 1, 2021

Witam mam problem z aplkacja w telefonie android  używam deezer hifi podczas sluchania muzyki czesto  kolejne utwory z albumu lub playlisty przeskakują przewijaja sie i nie da sie nic odtworzyć na tv nie ma tego problemu przynajmniej narazie nie zauważyłem w czym tkwi oroblem jakiś błąd aplikacji? 

Pozdrawiam Mariusz 

Rudi
Ultimate Superstar
Ultimate Superstar
May 4, 2021

Hey @MANIN STUDIO 

Apologies for my reply in English - Polish isn't supported in the community yet :thumbsup_tone2:

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :relaxed:

Guitar Hero
May 4, 2021

Witam zrobilem wszystko co jest opisane w waszej wiadomości  niestety nic to nie dało problem jadal występuje moim zdaniem to jest jakiś błąd aplijacji na android w telefonie 

Rising Star
May 4, 2021

Thanks for the screenshot @rolph groenendaal 
Can you please try the troubleshooting steps mentioned at the top of this page. @jhkm883 
That should help to fix the problem.
Let me know how it goes.
Thanks :)

What, is this app really so poorly set up, that I have to, at least, once a year reinstall ALL my music!?

I did that just some time ago, because of the same problem, different artist though. 

I think you are going to lose another customer, and many as I tell everyone NOT to use/pay Deezer, ‘cause it does not work properly. 

Guitar Hero
May 4, 2021

Zrobilem wszystko co napisaliście moim zdaniem to blad aplijacji

Jutro mam zamiar przywrocic telefon do ustawień fabrycznych  poniewaz co jakis dłuższy czas powinno sie to robić

Po tym zainstaluje jeszcze raz aplikację deezer ale mysle ze to jednak blad po waszej stronie  wina aplikacji

Korzystałem juz z wszystkich  serwisow muzycznych tidal spotify Apple music i nigdy nie bylo problemu z przesyłaniem muzyki przez wifi do telewizora  tylko teraz w deezer 

Ultimate Superstar
May 4, 2021

Zrobilem wszystko co napisaliście moim zdaniem to blad aplijacji

Jutro mam zamiar przywrocic telefon do ustawień fabrycznych  poniewaz co jakis dłuższy czas powinno sie to robić

Po tym zainstaluje jeszcze raz aplikację deezer ale mysle ze to jednak blad po waszej stronie  wina aplikacji

Korzystałem juz z wszystkich  serwisow muzycznych tidal spotify Apple music i nigdy nie bylo problemu z przesyłaniem muzyki przez wifi do telewizora  tylko teraz w deezer 

I do not think reinstall of your phone operating system will help.

You can try however and report ;)

I find it back few times a week, but hopefully there’s a fix for you and us.

Thank you for your time writing your concerns about this issue.

Guitar Hero
May 5, 2021

Hi,I can't play any music from this mourning on my mobile phone(android,Motorola one vision).I traid on the desktop and it's work normaly.Where is the problem?

 Thank you for the answer 

Goran