Error: requested content is not loading/fail to load content

Our next official release has some fixes as well, but the Beta you have is showing real promise @AriRu84 thanks for sharing with us!

I've been getting this message for a few days now. I tried rebooting my phone and reinstalling the app. I don't know what to do, it happens with random songs. Is there anything else I can do? 

Hi @estela.figueiredo 

Sorry for the inconvenience. Could you please follow the troubleshooting above and let me know if the problem persists?

Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry . Try the tips mentioned below.

• If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
• If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

Hi. I've been having this issue for a while now and have done all the above several times. Which is extremely annoying as then I have to download everything again....... my sd card is no issue it holds transfers etc files and music fine. 

My equipment = Samsung S20ultra FiiO BTR3K connected via Bluetooth (Ldac) to IEMs, Computer (internet) via USB to SB G6 to headphones. 

This error is constant and random. Streaming or downloaded. Always via hifi other wise I may aswell use apple play. 

My App version is = see pictures. 

Please advise a sensible answer 

Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry . Try the tips mentioned below.

• If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
• If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

Hi. I've been having this issue for a while now and have done all the above several times. Which is extremely annoying as then I have to download everything again....... my sd card is no issue it holds transfers etc files and music fine. 

My equipment = Samsung S20ultra FiiO BTR3K connected via Bluetooth (Ldac) to IEMs, Computer (internet) via USB to SB G6 to headphones. 

This error is constant and random. Streaming or downloaded. Always via hifi other wise I may aswell use apple play. 

 

My App version is = see pictures. 

 

Please advise a sensible answer 

 

I've since signed up to the beta version ... nothing is working regardless of what I do ...... why?  Only a few seconds? Try 40 mins so I've given up ! I need this fixed i listen to music daily 8 plus hours a day ! 😩

This actually happens so often that I'm thinking about cancelling premium and moving to another app. I've had Deezer for years as well. Cleared Cashe, uninstalled, etc and it ends up like this every time. Im using the mobile app on an S10.

Our major focus this year is renewing the app so that it doesn't happen anymore @NuS @MrCouchpotato 

It doesn't help that the error message can mean different issues. It could be a network issue, the file for the content is broken, playback, etc...

Please, please hang in there! It's the kind of work that takes a long time but it became one of our major projects for this year 

@Rudi thank you for your reply I appreciate the time you've taken to do so. 

However you've been fixing this for over a year with no real sight into a solid fix, so pardon me if I smell a little fib in your efforts to reassure us as a community. 

How will you say sorry to us truly, especially those who have subscribed from basic accounts to top hifi subricptions considering that half the time if not closer to 80% of the time we can't listen to music and on top of that have to constantly delete and format and wipe our music that we've downloaded etc.

A common answer I've seen is Deezer blaming network.... I've been listening to music via streaming services since before they became mainstream I've never had any issue quite like this on any of them I switched to Deezer a while ago for the Hifi capability..... but all the hassle makes me wonder if I should sacrifice the hassle so that I'm actually able to listen to music regardless of quality. 

Convince me please. 

Ik krijg regelmatig deze fout melding.

=Fout kan niet afspelen.=

Hoe kunnen wij dat verhelpen.

Groeten

Rolph groenendaal 

Hi @rolph groenendaal can you please send me a screenshot of the error message that you get in order to help you?
Thanks :)