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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
January 23, 2020
StickyF.A.Q.

Error: requested content is not loading/fail to load content

  • January 23, 2020
  • 404 replies
  • 41266 views
Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

    404 replies

    Show previous replies
    Imotep1973
    One Hit Wonder
    Imotep1973
    One Hit Wonder
    March 27, 2021

     

     

    Deezer it's not working at all, please help and fix the issue, Im paying for the Hi-Fi that is not working, nothing works online, nothing works off-line. The app cannot play anything at all at any time. I have cleaned cache, cookies, I have, logged out and logged in, I have uninstalled and reinstalled the app, I complete followed all the troubleshooting about and nothing works at all. I have sent four emails to tech support and no answer at all, I wont pay more if I cannot listen to my music. It is not fair. I would have to go to Tidal or other platform that I dont like, just because Deezer service and support never replies, never fix anything. Please help, but for real help, do something. Help!!!

      Roadie
      Jody.Claridge
      Roadie
      March 27, 2021

      :cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

      • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
      • If you're on iOS, all you need to do is to reinstall the app

      If you need further help, take a look: 

       

      Deezer keeps popping up with the failed to load message, meaning I have to press retry between most tracks (it then loads fine). This is quite frustrating. Is there a way it can retry automatically so I don't have to open my phone every time a new track starts? Thanks.

      Roadie
      jeffrey 21
      Roadie
      March 28, 2021

      :cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

      • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
      • If you're on iOS, all you need to do is to reinstall the app

      If you need further help, take a look: 

       

      Im unable to play music coz app keeps on loading then says almost done but my songs(downloaded songs) never play though subscription fee has been paid and i have tried all solving step but nothing changed...i want to listen to the music I paid for!!!help pls

      Phone Samsung j7 Android version 6.0.1

        Guitar Hero
        skaveesh
        Guitar Hero
        March 29, 2021

        I have some weird issues with a few songs. I have listened to over 200 songs in my library without any issues, but two of them have some issues, there’re two songs with the same title “Maroon 5 - One More Night” from the same album “Overexposed”, the only difference is that one album has a few more songs in it. The problem is, that one of these two tracks can play without issues on desktop app and web, while the other track stops at 0:15 and shows "An error occurred please try again later" message, but I can play both tracks on my phone without issues.

        And another issue I have, is that one song, from the album “Chromatics - Kill For Love (Deluxe Edition)” with the title “Into The Black” simply won’t play on my phone, but it does play without issues on desktop app and web. And the same track from the album “Chromatics - Kill For Love” (non-deluxe / standard edition) can play without issues on both, desktop app/web and my phone.

        This may seem like a minor issue, but it’s very frustrating. I reported the songs, but nothing was fixed yet. This is some weird and buggy algorithm.

        I don’t know about other songs and albums yet, but I don’t want to run into this kind of issues with other tracks.

        I have the same error on “Maroon 5 - One More Night”, which occurs in 15s. Too bad it’s not fixed yet. Only getting this issue on the Desktop app. web mobile works fine

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        March 29, 2021

        Hey @skaveesh 

        Thanks for letting us know!

        Have you tried uninstalling the desktop app, restarting your computer and downloading the latest version? It’s likely to be a problem with the app if the track plays fine on mobile :relaxed:

        Guitar Hero
        skaveesh
        Guitar Hero
        March 30, 2021

        Hey @skaveesh 

        Thanks for letting us know!

        Have you tried uninstalling the desktop app, restarting your computer and downloading the latest version? It’s likely to be a problem with the app if the track plays fine on mobile :relaxed:


        No it’s too much work for a single track. I’ll just listen to that track on the web :upside_down::upside_down::upside_down::upside_down:

          Roadie
          Jacques Taco Tap
          Roadie
          March 30, 2021

          Deezer has stopped working on my Pioneer XDP300R dap 5days ago.

          Android 5.1.1

          It keeps on loading forever I tried al the tips mentioned in this forum,  done a factory reset on my Pioneer dap.

          Worked on it for hours and hours but sadly nothing works.Very Frustrating.

          Guitar Hero
          AriRu84
          Guitar Hero
          March 31, 2021

          Absolutely @Csaba.Veres we understand what's at stake here, so it's one of our priorities for this year.

          What Android version do you have? @AriRu84 

          I say that because @Thomas Spct just explained he's on Android 4 and our app will no longer support this version - in order to be able to keep up with our improvements, new features and app performance!

          Thank you for your support!


          I have 6.0.1

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          April 3, 2021

          Hi there @Jacques Taco Tap 

          Sorry about that. We've been investigating an issue with Android 4 and 5, but it should be up and running now. Could you please confirm your Deezer app version so that I can check?

          Hey @AriRu84 

          It should be all OK for that version. What's your Deezer app version and phone model? Do you actually have an SD card?

          Is there any chance you can log in with your account on another device to test?

          Guitar Hero
          AriRu84
          Guitar Hero
          April 4, 2021

           

          Hey @AriRu84 

          It should be all OK for that version. What's your Deezer app version and phone model? Do you actually have an SD card?

          Is there any chance you can log in with your account on another device to test?

           

          Hi. Today I got new beta version 6.2.25.1. And now it worked. Phone is doogee y6max with custom rom. No sd card. One plus 5 was worked fine. I got multisim both phones with same number. Thanks!

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