Error: requested content is not loading/fail to load content

hi @andreaconti78 please check the information above in this page and follow the SD Card troubleshooting steps.
If the problem persists after that please let us know 

Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry . Try the tips mentioned below.

• If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
• If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

Remove all my music???!! 😲 10yrs of making my playlists wiped just because Deezer has made a mistake?surely you can do better. Deezer. Spotify,here I come!

Hmmm.....costs money..maybe you're into something. There..?

Hi there @maisolomonic 

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

• make sure you're connected to a wifi network
• uninstall Deezer
• clean your phone's cache
• remove the SD card (if applicable)
• turn off your phone
• reinstall Deezer
• open Deezer and download at least one album or playlist
• reinsert the SD card (if applicable)

Let us know how it goes 

I feel like this is an app issue, everything else works.

It is @EthanMiller 

We're aware of that and we're working to sort this out permanently this year, with major improvements due to the Android app. We have to provide a more robust and reliable app for our Android users 

Hey @Suk4UrSolution 

Apologies for the inconvenience. Please see above for more info and the troubleshooting steps I've posted 

Hello,

I do have an issue with the deezer app on Android (it works fine on my laptop though).
It looks like it started ny not loading the albums I wanted to listen to. So I uninstalled the app, restarted the phone, and reinstalled the app.

But it s loading and ends up telling that an error has occured, and to try again.

Any idea ?
Thanks for any help !

Hey @j_remi 

Thanks for reporting this to us. Could you please try following the troubleshooting steps mentioned here in this thread?

Let us know if the problem persists!