Error: requested content is not loading/fail to load content

Hi @ColinDavid please try to reinstall following the steps suggested above in this topic. That should fix the problem.
Let me know if it works.

Hey @Jaime. I reinstalled the app and all is working now. Thanks a lot :D

Hi please help me. 

I have a premium account and deezer keeps randomly cutting each song a number of times and resuming.

I use a very new Note20, from LG6. I have just increased the "space allowed for Smart Cahce" from 20gb to 39gb, so far 3songs it hasn't cut. But this comes and goes. Please let me know other solutions.. 

Hey @Nhlaks Dbn 

Sorry to hear that. Please follow the steps above and let us know if the problem persists!

Happy New Year!

Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry . Try the tips mentioned below.

• If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
• If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

can you please make your app to skip rather than stop at those that it cant play, very annoying when i have to do it manually while on a jog!

I totally get you @SSS1 sorry about that!

The good news is that everyone here is working on developing a better and more reliable app, especially for Android. So that you won't need to do anything at all!

Please hang in there and keep the app updated in the meantime 

Hello, I play deezer on my Android phone but that’s all I’m getting is “loading … almost there, only a few seconds left”.  It’s been like that for  hours now!  Any suggestions please?

Hi @Julie.Ward please check the info above in this page and follow the troubleshooting steps.
I hope that works 

This is horrible app logic on Deezer's part. If an app can't load it's own downloaded content in the middle of playlist playback, then, at least it should just try to silently skip to next song in queue. This behavior is breaking playlists and pushing the responsibility down to end-users. Totally unacceptable! It is your app and it's own data cache, which it should maintain on it's own without asking for anything from an end-user. Twice already did Deezer interrupt my playlist playback in this manner, and I swear, next time I'm uninstalling it, cancelling my subscription and moving elsewhere.

Good morning,

When I put play on some music it doesn't work and I would like to know why does it happen ?

I attached a screen to show it to you.

It's always the same message and it arrives for all kind of music.

Thanks