Error: requested content is not loading/fail to load content

Hi I tried clearing the cache on my Samsung A7 phone that didn’t work. Cleared the data, uninstalled then reinstalled nothing works!! Help!!

Hi there @vita 

Thanks for coming back, sorry it didn't help.

Is this happening to random tracks? If it's happening to the same ones, please post the link for them here and I'll test on our side.

In the meantime, try changing the audio quality settings to see if it helps. Keep me posted!

Hi there @Rudi

You mean Mark?

Yes but I was still thinking of you @vita 

@Marc Lopez please see my reply above!

Why is the app running so slow and I can't get my favourite songs list to show anymore I just get red circles as if its loading 

Hey @Jaypatt99 

Thanks for letting us know.

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

• make sure you're connected to a wifi network
• uninstall Deezer
• clean your phone's cache
• remove the SD card (if applicable)
• turn off your phone
• reinstall Deezer
• open Deezer and download at least one album or playlist
• reinsert the SD card (if applicable)

Let us know how it goes 

Hi I tried clearing the cache on my Samsung A7 phone that didn’t work. Cleared the data, uninstalled then reinstalled nothing works!! Help!!

 

Did you get any response on this? same thing happened with me I have done everything as suggested but still the error code is still there...

Hi there, I got the free trial and everything worked well, however today the music is freezing even the downloaded tracks. 

I've downloaded this app a week ago on my Pixel 5.

I log into app and try play anything. A circle spins and says just a few seconds and that's as far as I get. Please help

Hi @Hakob please check the info above in this topic and let me know if the problem persists after the suggested troubleshooting.
Thanks