Skip to main content
Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
January 23, 2020
StickyF.A.Q.

Error: requested content is not loading/fail to load content

  • January 23, 2020
  • 404 replies
  • 41263 views
Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

    404 replies

    Show previous replies
    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    October 30, 2020

    @ciccio83 please check the information above in this page and try the troubleshooting steps in your Android.
    Let me know hot it goes:nerd:

    Guitar Hero
    Chumakovskiy
    Guitar Hero
    October 30, 2020

    Hi @Rudi,

    Thanks a lot for help. Everything works fine for now.

     

      Guitar Hero
      ciccio83
      Guitar Hero
      October 30, 2020

      Si blocca in tutto quello che si fa, e Ca' sempre peggio.

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      October 31, 2020

      Hey @ciccio83 

      Sorry to hear that. Apologies for the reply in English - Italian isn't supported in our community yet :thumbsup_tone2:

      Have you tried the steps above? If yes, perhaps it's best to follow guidance from one of our colleagues in the Customer Care team here.

      Roadie
      MattB100
      Roadie
      November 4, 2020

      Every time the app tries to play Dance Monkey by Tones and I, it fails to play. Only seems to be this track. Catalogue issue?

      I'm using Android 10 on a One Plus running their Oxygen OS. App version 6.2.14.45

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      November 5, 2020

      It could be @MattB100 

      Have you tried clearing the app's cache to see if it plays? If not, post the link here and I'll check it with our catalogue teams :wink:

      Rising Star
      vita
      Rising Star
      November 15, 2020

       

       

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      November 16, 2020

      Is there anything we can help you with, @vita?

      Rising Star
      vita
      Rising Star
      November 16, 2020

      Is there anything we can help you with, @vita?

      Nevermind, there was a song that wasn't playing so I wrote about it, but then I cleared the cache and it worked out. But thank you for asking. I wish I could just delete a message if I solved my problem. Why there's no such a button there?

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        November 17, 2020

        Feedback noted for our provider @vita keep us posted about any track problems or anything, really.

        I can delete the comment if you want, but there's no need :relaxed:

          Show more replies
          TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement