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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
Jan 23, 2020 2:35 PM UTC
StickyF.A.Q.

Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

    404 replies

    Show previous replies
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    Oct 8, 2020 5:11 PM UTC

    Thank you for your honest feedback @schlambo. I'm really sorry the experience with the Android app wasn't satisfactory. I'll forward your comments to those involved in this here at Deezer.

    Please subscribe to this and other Google Home topics so that you're notified once our service has improved. Perhaps you can give us another chance at that time :pray_tone2:

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    Oct 17, 2020 9:10 AM UTC

    Hi @EQlizion apologies for the delay.
    Have you tried with the troubleshooting above in this page.
    Please go through all the steps and let me know if it works.:relaxed:
     

    Guitar Hero
    Chumakovskiy
    Guitar Hero
    Oct 26, 2020 7:09 PM UTC

    Hi @Jaime. , @Rudi ,

    I have a problem with loading 1 album on all devices, so I would like to ask You to create request to content team.

    Artist - Karandash (Карандаш)

    Album - Monster (Монстр)

    Hope for quick response and thanks in advance!

     

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    Oct 27, 2020 5:27 PM UTC

    Hey @Chumakovskiy 

    No problem, we can surely help you. But just to make sure we get the right version, could you please post the link here?

    Guitar Hero
    Chumakovskiy
    Guitar Hero
    Oct 27, 2020 7:36 PM UTC

    @Rudi 

    Here it is - https://deezer.page.link/iMEiVR2yVvGoHWnd6

     

    Thanks!

      Roadie
      Carpe Diem
      Roadie
      Oct 27, 2020 10:19 PM UTC

      Hello,

      This bug dont give listen music.

      And this bug has premium account.

      And how me use application and listen music with comfort?

       

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      Oct 28, 2020 3:42 PM UTC

      Passed it on, please keep an eye on it for the next couple of weeks @Chumakovskiy :wink:

      Please follow the troubleshooting tips above @Carpe Diem and let us know if it helps you :thumbsup_tone2:

        Guitar Hero
        ciccio83
        Guitar Hero
        Oct 29, 2020 12:05 AM UTC

        Volevo comunicare che Deezer non è più stabile, va sempre in crash, e ci mette troppo tempo per caricare un brano e spesso si stacca definitamente. Se non risolvete questo problema, al prossimo rinnovo stacco l'abbonamento.

        Jaime.Deezer
        Community Manager
        Jaime.DeezerAuthor
        Community Manager
        Oct 29, 2020 3:06 PM UTC

        Hi @ciccio83 sorry to reply in English but we don’t have support in Italian.
        Can you please let me know if the problem you are experiencing is on mobile app (Android or iOS), desktop app or web?
        Grazie:relaxed:

        Guitar Hero
        ciccio83
        Guitar Hero
        Oct 29, 2020 3:15 PM UTC

        Ciao jaime. Io uso android. 

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