Error: requested content is not loading/fail to load content

I am new user and soon to be an ex user. Using my LGV30 mobile it is impossible to have tracks play consistently. It appears there is some issue connecting no matter if I use wifi or mobile network. Other apps like Tidal and Spotify work just fine. I really want to give Deezer a chance to become my HiFi streaming service. Please know I do not have this issue with the osx app.

The clock is ticking on my subscription so please get back to me with suggestion or solution as soon as you can. Thanks and take care

Hello @Onionhead, sorry about this poor experience. Could you try the troubleshooting at the beginning of this topic? The diagram summarises the different steps, the order is important. It solves most issues on Android, that are often caused by errors in the temporary data on your phone.

Hi, I just wanna report that Taylor Swift's song "...Ready For It?" from her album "Reputation" is not loading. It's just this song, the others work just fine. Please fix it. Thanks!

Hey @Hai Hung Dinh 

Thanks for letting us know. Could I please have the specific link for it so that we can look into the exact same track?

@Rudi 

Just checked and the song plays without problems now. So I guess everything's fine. Thanks!

Glad to know @Hai Hung Dinh 

Keep us posted, that's why we're here 

I have some weird issues with a few songs. I have listened to over 200 songs in my library without any issues, but two of them have some issues, there’re two songs with the same title “Maroon 5 - One More Night” from the same album “Overexposed”, the only difference is that one album has a few more songs in it. The problem is, that one of these two tracks can play without issues on desktop app and web, while the other track stops at 0:15 and shows "An error occurred please try again later" message, but I can play both tracks on my phone without issues.

And another issue I have, is that one song, from the album “Chromatics - Kill For Love (Deluxe Edition)” with the title “Into The Black” simply won’t play on my phone, but it does play without issues on desktop app and web. And the same track from the album “Chromatics - Kill For Love” (non-deluxe / standard edition) can play without issues on both, desktop app/web and my phone.

This may seem like a minor issue, but it’s very frustrating. I reported the songs, but nothing was fixed yet. This is some weird and buggy algorithm.

I don’t know about other songs and albums yet, but I don’t want to run into this kind of issues with other tracks.

Hi there @Filip Nemeti 

Sorry to hear about your experience.

Our community team is here to help. Could you please post us the links for the tracks with problems?

Hello,

I’ve tried all the tips. The music fails to play on the phone, tablet or PC. The same message. Tried reinstalling the APP but since it is also not playing via Chrome, it is not a problem with the app but service. 

Very dissapointing. Looking into options to move favourites to another provider. 

Hi..I'm getting the "Error:failed to play" problem time and time again. I'm on the latest version, using android 10 through miui 12. I've tried using both WiFi and 4G and the same tunes error again and again. I've previously tried the "fix" and it doesn't work so either something needs to be done about this long standing problem or i walk to another app. Something I don't want to do but this is getting ridiculous now