Community Manager

StickyF.A.Q.

Error: requested content is not loading/fail to load content

Forum|Forum|6 years ago
January 23, 2020
404 replies
41261 views

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

Steps for Android

Restart the app (kill the app and remove it from the notification bar)
Try another network (4G or Wifi)
Restart your phone
Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
Un-install the app and re-install the app

Steps for iOS

Quit and relaunch the app
Try another mobile (4G or Wifi)
Empty Smart Cache
Restart the phone
Clear the app data
Delete the app and reinstall it

Show previous replies

F

Filip Nemeti

Guitar Hero

Hi there @Filip Nemeti

Sorry to hear about your experience.

Our community team is here to help. Could you please post us the links for the tracks with problems?

The first track is “Maroon 5 - One More Night”. It plays normally on mobile, but it cuts of on web player and desktop app with “an error occurred please try again later” message at exactly 0:15.
Link: https://www.deezer.com/hr/album/4361011

The second track is “Chromatics - Into The Black”. It simply won’t play on mobile no matter what I do, but it plays normally on web player and desktop app.
Link: https://www.deezer.com/hr/album/139197782

H

Hai Hung Dinh

Hitmaker

Glad to know @Hai Hung Dinh :smiley:

Keep us posted, that's why we're here :thumbsup_tone2:

Hey, I just ran into another problem. The entire album "Spis Rzeczy Ulubionych" by Polish singer Andrzej Piaseczny is not loading at all. I tried playing other albums by the same performer and they work fine, so there's something wrong just with this one particular album. Could you please fix it?

R

ROMERO ZEPPELIN

Roadie

No me permite escuchar música, se queda cargando, estoy pagando por un servicio muy malo, por favor ayúdenme o pata mirar si cancelo y continúo con otra app

A

Aron.Ziv

Roadie

The Decca recording of Wagner's Die Meistersinger with Herbert von Karajan and the Dresdner Staatskappeller is considered the best recording of this opera and one of the greatest of all times.

I disvoveres it on Deezer and some time ago it stopped loading, so I cannot listen to it.

H

Hai Hung Dinh

Hitmaker

Glad to know @Hai Hung Dinh :smiley:

Keep us posted, that's why we're here :thumbsup_tone2:

Hey, I just ran into another problem. The entire album "Spis Rzeczy Ulubionych" by Polish singer Andrzej Piaseczny is not loading at all. I tried playing other albums by the same performer and they work fine, so there's something wrong just with this one particular album. Could you please fix it?

Any updates? The album still fails to load.

S

SHUGANA

Roadie

Desde que Actualice la App NO me reproduce el 99% de las Canciones, estoy realmente desesperada, porque ya realicé todo el procedimiento sugerido por Deezer pero NO se soluciona mi Problema de reproducción.

En verdad necesito ayuda por FAVOR.

G

guillovw

Roadie

The application is jot working and all download playlist are loading... And never finish to load. The issue appeared two days ago, I have tried from several devices and the result is the same.

I have applied updates without improve the same behavior.

Rudi

Ultimate Superstar

Hi there @guillovw

Sorry that's happening, please try the troubleshooting steps above.

For everyone else, if the steps don't work, please post the link for the content that gives you the error message and I'll check with our catalogue teams if we need to fix it :thumbsup_tone2: