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One Hit Wonder
May 2, 2019
Answered

Require API Auth

  • May 2, 2019
  • 37 replies
  • 11249 views
I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya
    Best answer by Rudi

    Hey @Superuuu 

    I've tried some due maintenance on your account and sent a password reset email. Please change your password, reinstall the app to the latest version and let me know if it works :wink:

    37 replies

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    September 14, 2020

    Hey @bulloz74 

    Thanks for reporting it. What iPad OS and app version have you got? This has been sorted so it could be gone if you update the app. Let us know :wink:

    Roadie
    August 27, 2022

    Hello I'm having the same problem, no new device, no changes at all? 

    Roadie
    September 10, 2022

    Hi. Since the last android update I am unable to load page and have the error Require API auth. Could you please send me a reset password so that I can change from using Google acc to log in. Thank you

    Roadie
    September 14, 2022

    Hello i have the same problem can you do something for me please thks

    Jaime.Deezer
    Community Manager
    Community Manager
    September 22, 2022

    Our developers are aware of the problem and working on a permanent fix, and hopefully everything will be back to normal soon.
    Apologies for the inconvenience

    Roadie
    October 6, 2022

    Is there any update on this bug as I cannot use my Deezer.

    It keeps saying "Unable to load page"

    Then "Require API Auth" 

    Jaime.Deezer
    Community Manager
    Community Manager
    October 7, 2022

    Hey @Rich.T.Taylor I am afraid I don’t have any update, and I’ve asked our devs again.
    Uninstalling and reinstalling the app does the trick according to some users, but you might get the error message again at some point.
    Apologies for the inconvenience.

    October 16, 2022

    @Jaime. 

    Any bug fix updates? In the German community there is also a user -with 7.0.14.44- who complains about the “API auth” error.

    Roadie
    November 29, 2022

    Bonjour, j'ai le même problème 

    Roadie
    December 5, 2022

    I jused the app-version 7.0.13.54 of Deezer on my smartphone (Android 6.0.1) without any problems. Directly after updating to version 7.0.18.77 the login fails.

    Message is: “require API auth”

    it seems quite clear to me:

    The Update is faulty, because it is the only thing that was changed on the device.

    So, what shall i do?

    Installing an older version again, or waiting until you fix the bug and then just update to the new version?