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One Hit Wonder
divya ganesan
One Hit Wonder
May 2, 2019
Answered

Require API Auth

  • May 2, 2019
  • 37 replies
  • 11263 views
I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya
    Best answer by Rudi

    Hey @Superuuu 

    I've tried some due maintenance on your account and sent a password reset email. Please change your password, reinstall the app to the latest version and let me know if it works :wink:

    37 replies

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    May 2, 2019
    Hi there @divya ganesan

    I've unlinked your devices and sent a password reset email. Please change your email and login again, this time without social media, just email and password. Also, try logging in using a different network, i.e. WiFi. Let me know how it goes 😉
    Roadie
    Heloisa Kochinski
    Roadie
    July 22, 2019
    I have the same problem, could you please help me? Thank you 😊
    code:
    Rafael.
    Ultimate Superstar
    Rafael.
    Ultimate Superstar
    July 22, 2019
    I have the same problem, could you please help me? Thank you 😊
    

    

    

    
Hi there, please reinstall the app and let me know if it helps!
      Roadie
      soki0203
      Roadie
      October 3, 2019
      I have problem with requireing api auth, please help!
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      October 7, 2019
      Hi there @soki0203 
      

      
Thank you for reporting it. I've refreshed your cache on our side and sent you a password reset email. Please change your password after reinstalling the app and let me know if it helps 😉
      Roadie
      Daliz
      Roadie
      October 8, 2019
      I have the same problem
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      October 10, 2019
      Hi there @Daliz 
      

      
Sorry about that. I've done the same as for @soki0203 and sent you a password reset email. Please change it after reinstalling our app and keep me posted 👍🏼
      Roadie
      Raluca.Negrea
      Roadie
      October 23, 2019
      Hi, I have the same issue. Could you please help?
      Guitar Hero
      floyddansky
      Guitar Hero
      October 23, 2019
      same here
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      October 23, 2019
      Hi there@Raluca.Negrea @floyddansky 
      Sorry about that. I've repeated the procedure for your account and sent a password reset email too. Let me know if it helps.
      Show more replies
      
        
                                                
      
        
      
    
      

            
      
                                        
      
            
                        
      
                                                                                                            
            


      

      

      

        
      
                    
      
    
    
      

      

      
    
      

                                        
      
                                                        
      
            
        
    
      

      

      

                                    
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