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Guitar Hero
October 17, 2024

Random volume increase to maximum

  • October 17, 2024
  • 48 replies
  • 1681 views

For about two weeks, I have been having a problem with the music randomly turning up to maximum volume. I thought it was a problem with the old iPhone (XS), after several reinstallations of apps and updating the phone to iOS 18 the problem persisted. I replaced the phone and on the iPhone 15 the problem still occurs, but surprisingly at a lower frequency. Normalizing the sound in the app options did not help. Please help or I will have a heart attack.  😭

 

48 replies

Guitar Hero
November 23, 2024

omgg i’ve been having this problem aswell! every time i’m in class just trying to listen to some music with my airpods the volume just keeps jumping up out of nowhere. sometimes i even jump up because it scares me so bad LOL.

or when i’m sneakily on my phone in the middle of the night just tryna listen to some music quietly and then the music just turns up at max volume. it always gives me a heart attack ahaha.

hopefully they fix the issue soon

Roadie
November 26, 2024

This issue has been driving me crazy for months. I’m beginning to question my sanity after trying multiple setting adjustments, resets and reinstalls, the problem still persists even on latest app build 10.26.0 released today, and latest IOS build 18.1.1, the volume still jumps up very high unprompted, mostly when AirPods are connected.
This bug fundamentally compromises the app, it’s astonishing it hasn’t been corrected as yet. 

Guitar Hero
November 28, 2024

Uninstalled the Deezer watch app and the issue seems to have gone! Thanks for the suggestion above. This is fine for me as I didn’t actively use the watch app anyway. The built in Apple music watch app works for  track skipping. 

It also works for me. Fourth day with the app turned off on the watch and nothing happens. I hope it stays that way. 

Guitar Hero
November 30, 2024

I’ve been having this issue too for months. It makes Deezer unusable for me sadly. I’m going to uninstall the watch app as suggested earlier and see if that makes a difference. Fingers crossed…

Hitmaker
November 30, 2024

Sounds stressful! If it’s happening across devices, it might be an issue with the app or connected accessories. Try resetting your Bluetooth connections, checking for app updates, or testing with another app. If nothing works, contacting the app support team could help.

Guitar Hero
November 30, 2024

„Have you tried turning your PC off and on?“

No!! It‘s not about reinstalling the app (with all settings and downloads lost!), it‘s not about rebooting the iPhone, it‘s not about resetting bluetooth connections, it‘s not about accessories, or checking for updates!!

It is a bug in the Deezer app! A bug that has been reported more than one month ago! A bug that has been discussed in this community in depth by several affected (and paying) users! Literally affected by a sudden and repeated volume increase right in their sensitive ears!

Please! Get this bug fixed - at short notice.

Roadie
November 30, 2024

Any one experienced these audio volume spikes without a coupled iwatch?

awesomemac
Superuser
Superuser
November 30, 2024

Any one experienced these audio volume spikes without a coupled iwatch?

Did you experienced this? The volume increasing without a watch or something else?

awesomemac
Superuser
Superuser
November 30, 2024

I’ve been having this issue too for months. It makes Deezer unusable for me sadly. I’m going to uninstall the watch app as suggested earlier and see if that makes a difference. Fingers crossed…

And did it help?

Guitar Hero
December 3, 2024

I’ve been having this issue too for months. It makes Deezer unusable for me sadly. I’m going to uninstall the watch app as suggested earlier and see if that makes a difference. Fingers crossed…

And did it help?

Yes! I can confirm that after uninstalling the Deezer app on my watch the problem is gone. I’ve been playing music for the last three days without issue. This tells me the issue is likely the Watch app erratically sending volume adjustment commands to the iPhone app. Hopefully Deezer can fix this. Until then, personally I’m fine running without the Watch app. You get the standard Music app instead when Deezer is playing.