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Guitar Hero
October 17, 2024

Random volume increase to maximum

  • October 17, 2024
  • 48 replies
  • 1681 views

For about two weeks, I have been having a problem with the music randomly turning up to maximum volume. I thought it was a problem with the old iPhone (XS), after several reinstallations of apps and updating the phone to iOS 18 the problem persisted. I replaced the phone and on the iPhone 15 the problem still occurs, but surprisingly at a lower frequency. Normalizing the sound in the app options did not help. Please help or I will have a heart attack.  😭

 

48 replies

Guitar Hero
November 7, 2024

Also experiencing this issue, volume suddenly jumps to maximum when streaming from iPhone SE 2020 17.7.1, app version 10.24.0. Same on Airplay to KEF speakers or Bluetooth to a Sony portable speaker. Has been happening for at least a month, have tried various fixes in the phone settings and tried reinstalled Deezer but it still happens. Do not listen to music on the phone only so cannot comment , should probably test that too. However I found it does not happen with Spotify though so it seems to be only Deezer. Will have to switch to Spotify if not resolved as it makes listening a scary experience now, waiting to be suddenly deafened!

 

OMG, yes, totally! I either go deaf or have a heart attack.  I'm torn, because I've been a user for 7 years, hundreds of beloved songs, and each of them ruins my mental health and ears with sudden volume spikes :D  I'm hoping for a quick patch, because I really don't want to part with this app. I hope that your app will soon settle down ;)

Roadie
November 7, 2024

I’m also experiencing this same issue, for about a month now

Guitar Hero
November 8, 2024

Same issue here. I see the volume increase every time I open the app ob my Apple Watch to skip for the next song.

I tried deleting the app only on my watch and haven‘t seen this issue anymore. Music control works with the app „Now playing“ but not as comfortable as the Deezer app.

After reinstalling the watch app the volume issue appaers again. So my guess is there‘s a problem on your Deezer Watch app. Please forward this to development.

Jaime.Deezer
Community Manager
Community Manager
November 10, 2024

Our devs are aware, and working on a fix.

As soon as it is fixed we will let you know.

Thanks for your patience

Roadie
November 10, 2024

Also experiencing this, listening with the iPhone 16 Pro Max, original believed it was an issue with the new iPhone, but also happens on my work phone that is the iPhone SE. I’ll be at the gym mid set, AirPods to Full Volume!! In the shower air playing to the bathroom, iPhone and Apple Watch on the side, all of a sudden full volume!! I’ve had the issue on the Apple Watch when you open the app, but I wasn’t wearing my watch when in the shower!!

Problem only occurs with Deezer, Apple Music is fine.

Roadie
November 12, 2024

I have the same problem with my iphone 14. I am using an apple watch as well. I believe the issue is with the deezer apple watch app as it happens as well when I am listening to deezer playlists downloaded in the watch

Guitar Hero
November 14, 2024

Installed yesterday’s latest version 10.25.0 from appstore. Rebooted iPhone and watch after installation.

Problem hasn‘t been solved. Still volume increase the moment I open the watch app.

Roadie
November 14, 2024

Uninstalled the Deezer watch app and the issue seems to have gone! Thanks for the suggestion above. This is fine for me as I didn’t actively use the watch app anyway. The built in Apple music watch app works for  track skipping. 

Guitar Hero
November 18, 2024

I hope you are close to a solution, because this app has been going crazy lately. Over the past two weeks, every session of listening to music has involved a sudden spike in volume. It's much worse than when I started this topic.

Listening to music on headphones is starting to become a masochistic practice, no reinstall helps, I have a new phone, new headphones and yet I can't listen to music in peace for 15 minutes. 

Guitar Hero
November 20, 2024

The issue ist sill open. Even with recent app version 10.25.1 and recent iOS 18.1.1.

What clue do you have on this more than annoying problem?