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One Hit Wonder
Sharkooo
One Hit Wonder
May 8, 2020
Answered

Problem with instagram/snapchat story

  • May 8, 2020
  • 34 replies
  • 828 views

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem.

When i use other services ( tidal, spotify) it work without stoping music. 
 

 

    Best answer by Rudi

    We haven't had any reported problems since @Arjavi, so yes.

    Could you please reinstall the apps and let us know if it helps?

    34 replies

    Show previous replies
    Kearon.James.Scarrott
    Guitar Hero
    Kearon.James.Scarrott
    Guitar Hero
    March 29, 2021

    It could be a new one @Arjavi but thanks for coming back and letting us know :relaxed:

    Are you on iOS as well @Kearon.James.Scarrott? I’ll be reporting this further!

    I'm on Android 

    Kearon.James.Scarrott
    Guitar Hero
    Kearon.James.Scarrott
    Guitar Hero
    March 29, 2021

    Good day.

    Which problems do you have sharing to Instagram? Is no more available to share?

    I can't share my music From Deezer to Instagram stories anymore

     

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    March 31, 2021

    Could you try updating both apps and letting me know if it helps? @Kearon.James.Scarrott make sure to restart you device in-between as well :relaxed:

    Kearon.James.Scarrott
    Guitar Hero
    Kearon.James.Scarrott
    Guitar Hero
    April 1, 2021

    Could you try updating both apps and letting me know if it helps? @Kearon.James.Scarrott make sure to restart you device in-between as well :relaxed:

    That's been done, I've tried again bit still not working 🤷🏼‍♂️

    Kearon.James.Scarrott
    Guitar Hero
    Kearon.James.Scarrott
    Guitar Hero
    April 1, 2021

    That's been done, I've tried again but still not working 🤷🏼‍♂️

    Roadie
    kecman
    Roadie
    April 2, 2021

    On my old phone i used to share music from deezer on my ig story, but on my new phone when I choose to share on ig story, all I get is camera for ig story. Both deezer and ig apps are updated and I've done simple things like turning phone off and restarting it.

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    April 3, 2021

    Sorry to hear that @Kearon.James.Scarrott 

    @Kearon.James.Scarrott @kecman Could you please confirm your Android and Deezer app versions? Our devs just need a bit more detail on the bug report. Have a nice weekend!

    Roadie
    Sali.Ab
    Roadie
    May 18, 2021

    Have you found a fix? This is only happening with Deezer and no other music app!

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    May 19, 2021

    Hey @Sali.Ab 

    Thanks for the feedback.

    Our team needs more info before getting to the bottom of this - we need to be able to reproduce the issue too.

    Is there any way you can provide a bit more detail for our report?

    Roadie
    Sali.Ab
    Roadie
    May 20, 2021

    Hi Rudi, what further info do you require? My phone is an iPhone 11 - IOS 14.5.1

    This seems to be an issue with IPhone 11 plus as my previous IPhone 8 had no lagging when playing music through Bluetooth in the car. 
     

    Phone doesn’t have a problem with Spotify, just Deezer which is a shame. I hope you can find a bug fix soon as this seems to be ongoing for over a year now

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