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Guitar Hero
Alucrud
February 6, 2026

No Quick Access on iOS?

  • February 6, 2026
  • 16 replies
  • 112 views

I tried reaching out to Deezer support but I’m getting nothing from what I’m assuming is an AI bot.

 

Short version:

Does quick access work for anyone on iOS?

 

Long version:

I have no quick access pins on iOS (iPad or iPhone). I DO have pins on my home PC. I can see what is pinned if I go to display settings > Homepage pins, but it always shows recently played first.

iPhone 15 Pro. iOS 26.2.1 (previously 26.2 with same issue).

I tried refreshing home page, deleting cache, force closing the app, reinstalling the app, updating iOS and rebooting, toggling offline mode off/on, wi-fi and cellular, unpinned everything and pinned a deezer playlist only before re-installing..

I don’t see any indication that it isn’t available in iOS, so…?

    16 replies

    Show previous replies
    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    February 28, 2026

    Thanks for letting me know. The issue has been reported and our devs are looking into it.
    In the meantime, I recommend to contact our Deezer Support Team and one of our agents will check your account to see if there is a ny different issue
    Apologies for the inconvenience and thanks for your patience.
     

    Alfredo.Deezer
    Community Manager
    Alfredo.Deezer
    Community Manager
    March 13, 2026

    Hi ​@jmigsan ​@Alucrud ​@awesomemac 👋 

    Have you managed to solve the issue?

    Is the feature visible now in your app? 👀

    Rising Star
    jmigsan
    Rising Star
    March 13, 2026

    Hello ​@Alfredo.Deezer no, it isn't solved 😔

    [Deezer for iOS, v.11.10.0 (11.10.0.1), on iPhone 16 iOS 26.3.1]

    Guitar Hero
    AlucrudAuthor
    March 13, 2026

    I went to support twice about it. Both times I ended up with the same AI response to keep listening and it would eventually work, which makes zero sense to me.

     

    I got tired of dealing with it and switched to Apple Music. 

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      March 15, 2026

      ​@jmigsan have you reinstalled the app already?
      The problem should be solved, but for any cases that it hasn’t we need to report all the steps to reproduce it in order to find a fix and help you.
      Thanks for your help and patience.

        Rising Star
        jmigsan
        Rising Star
        March 15, 2026

        ​@Jaime.Deezer I've tried reinstalling the app, but my pinned items still aren't showing up. I've tried on iOS, Android, and the web, and they only appear on the web version, not on iOS or Android. I even tried using my boyfriend's account on my own device, and they do appear, so the problem must be with my account. I hope you can fix this; there's something wrong with my account. 😔

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