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February 6, 2026

No Quick Access on iOS?

  • February 6, 2026
  • 16 replies
  • 112 views

I tried reaching out to Deezer support but I’m getting nothing from what I’m assuming is an AI bot.

 

Short version:

Does quick access work for anyone on iOS?

 

Long version:

I have no quick access pins on iOS (iPad or iPhone). I DO have pins on my home PC. I can see what is pinned if I go to display settings > Homepage pins, but it always shows recently played first.

iPhone 15 Pro. iOS 26.2.1 (previously 26.2 with same issue).

I tried refreshing home page, deleting cache, force closing the app, reinstalling the app, updating iOS and rebooting, toggling offline mode off/on, wi-fi and cellular, unpinned everything and pinned a deezer playlist only before re-installing..

I don’t see any indication that it isn’t available in iOS, so…?

    16 replies

    awesomemac
    Superuser
    Superuser
    February 8, 2026

    I also use Deezer on my iPhone 13 mini and iPad, and I do have the ‘quick access’ section visible on my iPhone.

    Don’t you have the top row, as shown in example 1?

    As soon as I tap one of the pins, I can edit them and add my own choices. See examples 2 and 3.

     

    AlucrudAuthor
    February 8, 2026

    It starts with “New Releases” on mine. I added an album to the pins this morning and it didn’t show up. I’ve included screenshots of it. The last screenshot is what it looks like when I open the desktop player on my iphone and you can see the pins on the left side. It works on my home PC as well.

     

    Home

     

    Settings > Display > Homepage pins
    Pinning to homepage
    Successfully pinned
    Same homepage
    Settings > Display > Homepage pins with new pin
    Opening a link notifications section while trying to troubleshoot. Seems to work in safari. Pins on the left

     

    Jaime.Deezer
    Community Manager
    Community Manager
    February 9, 2026

    Hi ​@Alucrud I’ve tested on my side and everything worked fine and could not reproduce the problem.

    Could you please make a video with the steps you followed in the screenshots above and share it with us in order to investigate and help you.

    Thanks for your help and apologies for the inconvenience

    AlucrudAuthor
    February 9, 2026

    https://www.youtube.com/watch?v=oa6sHKuuDo0
    Here’s a link to my screen recording. I’m talking through it as I do it if you need more info.

    Alfredo.Deezer
    Community Manager
    Community Manager
    February 18, 2026

    https://www.youtube.com/watch?v=oa6sHKuuDo0
    Here’s a link to my screen recording. I’m talking through it as I do it if you need more info.

    Hi ​@Alucrud 👋 

    Just out of curiosity, have you checked if that happens also on the BETA version for iOS? 🤔

    AlucrudAuthor
    February 18, 2026

    @Alfredo.Deezer 

    I just got the beta with testflight and it also starts with recently played. No pins showing.

    App version: 11.8.0 (11.8.0.1)

    Rising Star
    February 19, 2026

    Hello, I'm not seeing Quick Access in the iOS app yet either, although it is showing up in the web app. I've tried both the iOS beta and the stable version, and it's not there. My boyfriend can't see it either.
    [iPhone 16, iOS 26.3]

    Rising Star
    February 19, 2026

    Hello, I'm an iOS user and the "Favorites", “Releases” and "Discover" Flows aren't showing up in the app; I can only play them from the web app.

     

    Quick Access isn't appearing either; I can see the option to pin it in the settings, but it's not displayed on the Home screen.

     

     

    I've tried reinstalling the app, installing the Deezer Beta for iOS on TestFlight, and nothing has worked. My boyfriend is having the same problem; we haven't seen any new features in the iOS app.

    Jaime.Deezer
    Community Manager
    Community Manager
    February 28, 2026

    @Alucrud ​@jmigsan how long have you been with Deezer. It might be the case that your account is new and you still need to add more favourites, playlists, albums and/or artists to your library.
    Thanks


     

    Rising Star
    February 28, 2026

    Hello ​@Jaime.Deezer I’ve been a Deezer (and subscriber) user since 2023-2022 (I don't know exactly), and I have +30 playlists and +2000 songs liked in my library. My boyfriend has also been a user since 2023 and he does have the items pinned in the iOS app, but I don't.
     

    PS. I recently noticed the new Flow options appearing in the selection wheel.