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Guitar Hero
March 9, 2021

My songs keep disappearing on my playlist

  • March 9, 2021
  • 9 replies
  • 128 views

My songs keep disappearing on my playlist 

    9 replies

    Jaime.Deezer
    Community Manager
    Community Manager
    March 9, 2021

    Hi @Davion.Tinsley I am sorry to hear that. I have made some changes in your account and also sent you a password reset link via email. Please click on that link and create a new password and login again.
    If the problem persists just let me know.
    Thanks

     

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    March 10, 2021

    Is this happening on iOS, @Davion.Tinsley?

    Guitar Hero
    March 10, 2021

    Yes

    Martijn.Keymis
    Hitmaker
    Hitmaker
    March 10, 2021

    I sometimes see this bug appearing too on Android. The moment you think: “where the hell is that track I used to listen so much?!” and suddenly it’s not in your favorites anymore…

    At first I thought I accidentally removed those tracks by hitting the heart button again. But it happens too much to be a coincidence :laughing:

    Maybe a little bug to be fixed?

    OnePlus 8t - Android 11 - Deezer 6.2.23.1

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    March 11, 2021

    Definitely one to be fixed @Martijn.Keymis we're still looking into it. @Davion.Tinsley :pray_tone2:

    December 22, 2021

    I had that problem too and am sometimes seeing songs again without a heart that I had definitely favorited before, but since I never knew, which ones I had lost before, I don’t know whether this was a recently lost song or from before the issue was potentially solved.

     Therefore the question: Has this issue been resolved?

    Jaime.Deezer
    Community Manager
    Community Manager
    December 24, 2021

    This should not happen @testingcommunity I’ll inform our developers. However, if you can provide one or more examples, it would be very helpful.
    Thanks :)

    February 27, 2022

    One example can be seen in the attached screenshots. A song is playing and it has no heart, but it shows up, when I look through my favorites, but also without a heart. And some songs I had definitely added, completely disappeared from my favorites and I had to readd them.

    I don’t know how this can happen and I don’t know whether it happened in the past and is now fixed and I will just encounter songs that were affected over time or whether is a persisting issue.

    Screenshots are from Feb 17, 2022.

     

     

     

    Roadie
    December 24, 2022

    Hi my songs keep disappearing in my playlist and then i can not find them anymore and sometimes its just in my playlist but i can not play it.