Error MS2004

You’ve been saying for months now that this problem would be getting fixed and like I said before you had the cheek to put up the prices knowing this issue was still ongoing every song I try to get now is coming up with this code it’s a ripoff am now cancelling my subscription 

So it seems I’m one of many , if not all subscribers getting the same error.

Can’t keep telling us your “working on it “ , how about a refund ?

I have been getting this error for over a month on iOS 16.1.1-

Occurs when searching for a song, first song selected will play and launch a track mix but searching for a second song or selecting another search option brings up this error.

Can then listen to next song by quitting and relaunching app.

Solution would be great as this vastly limits user experience and functionality. I agree with previous commenters that it is not fair to pay for a complete service that we are not receiving.

I’ve been getting this problem since before Christmas that’s how long it’s been going on for definitely not acceptable especially after putting prices up when they know about the problem 

Hi @robbo74! 

Sorry about it, to request a refund you need to speak with our Customer Care. 😔

Take care.

Hello @donnamckerron@live.com, @Golden Nuggest,  @mcbarclay, @stevezissou27, @matty.adam.carver, @Bmcg...

Can you please send me the following info, than I can send it to our developers to try to reproduce it and solve it faster:

• Your user id
• Your offer (Premium, Family...)
• main country / country where you streams (in case is different)
• played context (Track mixes? search? playlist?...)

Thank you! 

Hi @Johnathan.Deezer-

-My user ID is Golden Nuggest
-I use a family plan (though I use my account the most I don’t believe others on my plan are experiencing this issue)
-Streaming from Scotland
-Error occurs using search function

Thank you, I would like to fix this as quickly as possible

( Having just asked, others in my family are experiencing this same issue while using search)

Thank you @Golden Nuggest! 

• Your user id. Billymcgann 
• Your offer (Premium, Family...) family 
• main country / country where you streams (in case is different) Scotland uk 
• played context (Track mixes? search? playlist?...) happens on tracks that have not been downloaded, if I get the error but download the track it plays fine

@Johnathan.Deezer