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One Hit Wonder
Perrycox9
One Hit Wonder
December 2, 2022

Error MS2004

  • December 2, 2022
  • 45 replies
  • 3125 views

Why am I constantly getting this error? Tried everything from troubleshooting..

Driving me insane! 
 

 

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      Pinned Reply By Johnathan.Deezer

      Sorry about it guys. Our developers team know about this issue, they are working on it again as the cases increase and I hope they can solve it on the following weeks sending an app update as soon as possible. 🤞🏽

      Take care.

      45 replies

      Show previous replies
      Guitar Hero
      stevezissou27
      Guitar Hero
      March 18, 2023
      • Your user id stevezissou27
      • Your offer (Premium, Family...) Premium
      • main country / country where you streams (in case is different) UK (England)
      • played context (Track mixes? search? playlist?...) Playlists, sometimes songs that haven’t been downloaded.

      Thank you! 

      @Johnathan.Deezer 

        Johnathan.Deezer
        Ultimate Superstar
        Johnathan.Deezer
        Ultimate Superstar
        March 18, 2023

        Thank you @stevezissou27 & @Bmcg! 🙏🏼

        JohnathanF
        Hitmaker
        mcbarclay
        Hitmaker
        March 18, 2023

        Hello @donnamckerron@live.com, @Golden Nuggest,  @mcbarclay, @stevezissou27, @matty.adam.carver, @Bmcg...

        Can you please send me the following info, than I can send it to our developers to try to reproduce it and solve it faster:

        • Your user id
        • Your offer (Premium, Family...)
        • main country / country where you streams (in case is different)
        • played context (Track mixes? search? playlist?...)

        Thank you! 

        • Your user id. mcbarclay
        • Your offer (Premium, Family...) family 
        • main country / country where you streams (in case is different) England
        • played context (Track mixes? search? playlist?...) happens on tracks that have not been downloaded,  don’t recall it happening on a playlist but it definitely occurs when searching 
        One Hit Wonder
        bruffty
        One Hit Wonder
        March 22, 2023

        Glad to see I’m not the only person to get this error. It’s so frustrating. Restart phone. Uninstall and reinstall the app. Clear cache etc etc. nothing fixes it. What I don’t get is how is this a big that needs fixing when it didn’t use to happen? Surely a previous update caused this. I never understand why companies forward fix major issues instead of regress to a working version

          Roadie
          mimi1985
          Roadie
          March 26, 2023

          Hello,

           

          I am also having the same issue for months, I’ve tried all steps advised - Clear cache, deleting app, restarting phone and downloading app. Nothing works!! What’s even more worrying is that we have our wedding in a couple of months and trying to sort out playlists for the day which is a nightmare to try and do with this error and even more worrying if this happens on the actual day!!! 
           

          As everyone says, why are we paying £15 a month when this issue doesn’t seem to be getting resolved?! 
           

          I’m now looking at other suppliers/platforms 

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