Skip to main content
Answered

Bug

E
Runaway Baby

Hi everyone

My deezer app is closing on its own when I am listening to music.. I tried re-download the app, update it, turning my phone off but nothing works since then.

 Could you help me ? Did some of you had this kind of issue ?

Thanks a mil,

Laure

 

 

 

Best answer by Yula

Hey @Erual, please follow these steps: 

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it
View original
Did this topic help you find an answer to your question?
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

3 replies

Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Jaime.Deezer
  • Community Manager
  • 5254 replies
  • October 7, 2022

Hey @Erual does this happens with any other apps or just Deezer?
Also, could you please confirm the model of your phone (Android or iOS) and if it happens while connected to WiFi or mobile data?
Thanks

E
Runaway Baby
  • Erual
  • Author
  • Runaway Baby
  • 1 reply
  • October 11, 2022

It happens just with Deezer, I have an Iphone 12 mini so IOS and it happens when I am connected to mobile data mostly.

Yula
Moderator
Forum|alt.badge.img+10
  • Yula
  • Moderator
  • 3225 replies
  • Answer
  • October 18, 2022

Hey @Erual, please follow these steps: 

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it
(She/her) add your pronouns to your signature!
TERMS OF USE DEEZER COMMUNITY SITE