Answered

Bug

  • 7 October 2022
  • 3 replies
  • 41 views
E
Rank

Hi everyone

My deezer app is closing on its own when I am listening to music.. I tried re-download the app, update it, turning my phone off but nothing works since then.

 Could you help me ? Did some of you had this kind of issue ?

Thanks a mil,

Laure

 

 

 

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Best answer by Yula 18 October 2022, 14:18

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3 replies

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Erual does this happens with any other apps or just Deezer?
Also, could you please confirm the model of your phone (Android or iOS) and if it happens while connected to WiFi or mobile data?
Thanks

E
Rank

It happens just with Deezer, I have an Iphone 12 mini so IOS and it happens when I am connected to mobile data mostly.

Yula
Rank
Userlevel 7
Badge +10

Hey @Erual, please follow these steps: 

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it
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