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Rob Igo
Ultimate Superstar
The OG
November 1, 2017
Live

Deezer Favourite Tracks Limit of 2000 too small - please increase it!

  • November 1, 2017
  • 558 replies
  • 29434 views
I love hearing new music and when flow suggests a track I love I add "heart" it to my favourites. Having been with you a number of years I'm already over the 1000 number in my favourites and not all of these show on my mobile - please increase this limit 🙂
Pinned Reply By Rudi

The most voted idea in our Deezer Community.

We're proud to announce that our favorite tracks limit has been increased to 10,000 tracks! 

Thank you all for your patience and support while we worked on the delivery of this immense project. We hope you enjoy marking those songs as favorites now :smile:

This should be a gradual rollout to users, so please stay tuned for more details.

I'll be announcing this officially on our community homepage soon, so that you can give us your feedback. Once again, thank you! :purple_heart:

558 replies

Rudi
Ultimate Superstar
Ultimate Superstar
May 11, 2020

Thanks for contributing with your feedback @JustinL - this will definitely take part in the discussion :v_tone2:

walker
Hitmaker
Hitmaker
May 11, 2020

Thank you all for your feedback, much appreciated :v_tone2:

A couple of weeks ago I've reached the senior side of our Product teams to talk about this topic once more. Your support isn't and won't be ignored :thumbsup_tone2:

@teqteq we've done that when we doubled from 1000 to 2000. I've mentioned here before, the loading of favourites is on the users side - side note: Deezer is available on more than 180 countries. Some of these countries are known to offer lower end models of phones, and less capacity of broadband and mobile network coverage.

That means loading more than 2000 favourites a genuine pain in the butt. So our teams are discussing the best way to move forward with this, perhaps changing how things work, instead of putting a lot of pressure on the app itself. It'll take time, but we're aware there's no turning back on this feature - it's clear to be a necessity for our current users. So please bear with us while we progress. Help me out by getting this idea to be the first one to reach 1000 votes :smirk:


Take a look at code from other companies to know how they manage to do. For people with low-specs phone, launch Deezer lite : without effects, less features, simple design.
For normal Deezer, it can save a cache of the whole library to load faster. Downloading all library seems crazy for storage if we are talking about Hi-Fi quality, just a way to know what songs we have already.

Astell&Kern Norma SR15 + Sennheiser Momentum M2 AEG + Sennheiser HD 598 + Sony WH-1000XM2 + Sony WF-1000xm4 + own 2249 Hi-Fi/-Res Tracks + Deezer Freemium. Let's play!
Roadie
May 17, 2020

As a new sub is was disheartening to learn about the track limit. It is the lowest in the mainstream industry. While I enjoy the service, especially its wider selection of global music and higher bitrates, it is not as feature rich as spotify or as limitless as Spotity or GPM/YT Music. It is hard to ask a user to choose a platform with more limitations and less convenience in exchange for more esoteric music; at some point its not worth it. 

 

Yes there are playlists but from a UX perspective those extra steps to add and listen to playlist songs in lieu of a large favourites list is a big weight in user retention. If management/senior development still haven’t changed their minds after 3 years I am not sure it ever will be on par with competitors.

Rudi
Ultimate Superstar
Ultimate Superstar
May 19, 2020

Fair comments @Alex Hampton, thank you for your feedback.

I disagree with the last part about the 3 years though. Deezer is a streaming service and for that reason, not originally designed for 'music collection'. But recently we've seen a change in user behaviour that supports an increase in favourites, so we're taking on your input and these votes and turn into something that better reflects how you and the rest of our users prefers to enjoy our product :wink: we just need to sort some important features and bugs first, and this won't be forgotten :v_tone2:

Roadie
May 26, 2020

I just hit my favorites limit... This shouldn't be a thing...

Guitar Hero
May 28, 2020

Spotify - No Limit

Soundcloud - No Limit

Deezer - 1000/2000
 

Guitar Hero
May 28, 2020

Reading through this post, I have come to the conclusion that Rudi is just making hollow excuses every few weeks to why they cant fix the problem. 
Rudi’s monthly excuse to this thread is that your company can’t fix the problem because of technical issues however, but you have delivered the suggestion to the team.. for two years!! 

Your competitors have overcome this problem. So your platform is inferior and your team wont or cant compete?

Sincerely,
Switching to Spotify

bluezzbastardzz
Superuser
Superuser
May 28, 2020

Well, it took Spotify six years to change this with hardly any staff replies during this time except that only 1% of users would need this feature:

https://community.spotify.com/t5/Live-Ideas/All-Platforms-Your-Library-Increase-maximum-Songs-allowed-in/idc-p/4964615

 

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)
Roadie
May 28, 2020

Hey Deezer, it’s time to get rid of limits. We wan’t a proper library with no limitation and other bullshit.

 

Threre’s no excuses ‘bout this one, just make it happen.

danielvinova
One Hit Wonder
One Hit Wonder
June 4, 2020

Ah, man, I can’t tell you how disheartening it is to think you’ve finally found a home for your music collection and meticulously hand-crafted genre and mood playlists only to find that it’s a total non-starter because I’m already over the limit for liked tracks and a lot of my playlists are either over or approaching it. I’ve been listening to music for about twenty years, professionally for the last six. It’s not unreasonable to think that I might have come across well over two thousand tracks I like and want to add to a collection in all that time. I’d have to have found less than two new tracks a week over the entirety of my music-listening life to remain under the two thousand limit.

It’s even more disappointing to see that people have been asking for a little over two years now to implement a reasonably simple change only to see that they’ve just been totally fobbed off time and time again and told to use the service in an unnatural and cumbersome way just to get around a bunch of seemingly random limitations. This isn’t the way it’s supposed to be - you, as a business, are supposed to listen to what your customers want and adapt your product to suit them if you want their money. You don’t get to take their money and tell them that they’re wrong for wanting to use the service in the way they want to use it.

I was lucky enough to get a three-month free trial and I’m desperate not to hand my money over to Spotify but unless the limits are upped by the beginning of September I don’t really see what other option there is.