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Rob Igo
Ultimate Superstar
The OG
November 1, 2017
Live

Deezer Favourite Tracks Limit of 2000 too small - please increase it!

  • November 1, 2017
  • 558 replies
  • 29434 views
I love hearing new music and when flow suggests a track I love I add "heart" it to my favourites. Having been with you a number of years I'm already over the 1000 number in my favourites and not all of these show on my mobile - please increase this limit 🙂
Pinned Reply By Rudi

The most voted idea in our Deezer Community.

We're proud to announce that our favorite tracks limit has been increased to 10,000 tracks! 

Thank you all for your patience and support while we worked on the delivery of this immense project. We hope you enjoy marking those songs as favorites now :smile:

This should be a gradual rollout to users, so please stay tuned for more details.

I'll be announcing this officially on our community homepage soon, so that you can give us your feedback. Once again, thank you! :purple_heart:

558 replies

Guitar Hero
December 15, 2019

I do not know if this has been suggested already, but I strongly think that the 2000 track limit for favorite songs should be higher. As someone that is passionate about music, seeing the notification stating that I cannot add any more songs to my favorites playlist was a major let down.

 

Thank you 

Rudi
Ultimate Superstar
Ultimate Superstar
December 15, 2019

I certainly will, @teqteq. We should be discussing a different way of doing this.

@walker thanks again for adding an interesting point of view to the discussion :wink:

Hitmaker
December 16, 2019

Nowadays, until they increase (again) that limit, I work with alphabetical playlists and flow doesn’t consider them, but at least i know if a song is already there by the message it shows.

Is that correct?

It was mentioned earlier that Flow does consider songs in playlists as well as Favorites.

Guitar Hero
December 16, 2019

Hello @Rudi,

I figured I’d throw my own $0.02 here, I’m currently enjoying my annual subscription with you guys after migrating from paid Spotify account I used for years. Sound quality is noticeably better here, catalog is bigger, integrations with third party services are a bit lacking (especially compared to how Spotify integrates into MIcrosoft’s products like Xbox or Windows etc.), but the only thing that is seriously making me even consider switching back is that ridiculously low favorites limit.

It’s almost 2020 and you’re trying to tell me that your developers can’t figure out how to assign more than 2000 database entries per PAYING customer is quite frankly ridiculous. Maybe you should look into hiring competent developers. Or maybe instead of reaching out to the “no-can-do-team” you should reach out to upper management and see how quickly they’d find a way to do it - with new dev team if need be.

If the real issue is with your Flow recommendation engine, why not give your customers an option for unlimited favorites at the cost of disabling Flow while your dev team works on a solution? I’m certain this would be a decent first step in the right direction and many of your users would take it as a temporary solution instead of leaving the platform for good.

Another alternative would be to have separate limits for paying and free customers. This would limit the risk of your systems getting overloaded by users who aren’t as...profitable...so to say.

 

Anyway, you guys have to do something about current favorite content limits. We’ve been complaining about it for two years now and you can probably see how many people simply left the platform for good over those issues. We will not “get over it” or forget, you can’t just wait us out. This is something your users want and I believe it’s in your entire company’s best interest to actually address those demands sooner than later.

I think it would be nice to see this addressed by someone from management at this point as many of us have waited for two years or more for a resolution.

Thanks for your time,

~beer

Rudi
Ultimate Superstar
Ultimate Superstar
December 18, 2019

Hi there @bobeer86 @teqteq @Maclean_kun 

Thank you for your constructive feedback. We'll be discussing a different way to tackle this problem in the new year, we've been informed by our product managers :thumbsup_tone2:

Roadie
December 20, 2019

I wish I could move from Spotify to Deezer because I love flow feature, but 2k limit is a blocker for me :frowning2:

Rudi
Ultimate Superstar
Ultimate Superstar
December 22, 2019

We'll be thinking of you next year, @duxet. Our developers are paying close attention to this topic and will gather to discuss a way forward :pray_tone2:

Roadie
December 25, 2019

I’ve unsubscribed from Deezer a year ago because of this, but constantly looking to this topic hoping that the issue has finally been fixed, so I could come back.

This is getting ridiculous after a year of waiting for me and more than 2 for other people.

Guys, 2000 is not enough. Either you should increase the limit or rework the like mechanics so this would not work as a playlist 

Rudi
Ultimate Superstar
Ultimate Superstar
December 30, 2019

We'll be considering the "rework" part you mentioned, at the beginning of 2020 @Eyvind. Thank you for your support :thumbsup_tone2:

Roadie
December 30, 2019

Just popping in to say that I'm on a three-month trial, and hope to continue my subscription if this gets resolved!

Hope for updates in the new year.