Deezer Family and HiFi subscription

I think it sucks that one has to choose between family and hifi when one can’t afford having one subscription for each. Very disappointing to see this idea is already 1year old and still no resolution… 😠

Now having HiFi on mobile, web, windows-desktop and speakers, having a HiFi individual plan, next thing is launching a HiFi family plan. Maybe they consider to separate the different profiles instead of having 5 subprofiles under the “mother/main account”

Oh this is depressing.  People have asked for a family HiFi plan, or having one profile as HiFi for over a year and Deezer have done nothing about it.  I want to move away from Spotify because they *also* completely ignore their customers, but it seems Deezer is no different.   

What is it with these companies?  

Hey @droy7714 ! There wouldn’t be any reason why Deezer as well as any other company want to make their clients unhappy - it wouldn’t really be the best strategy lol Our developers are working on this but creating a new plan is not that easy as it might seem and many things need to be considered, investigated and discussed before a new subscription is launched We hope our clients can understand this and we really appreciate their patience. Thanks for understanding and fingers crossed! 

Yeah. Kind of a bummer beeing a long time family user. getting hifi means the others will be signed over to an apple music family subscription. Sure ill pay a few bucks more but apple wins a new familyuser… 

well well seems to be the only way so here we go…

Hey @Patrik Lindqvist 

Thank you for your honesty. Sorry we're unable to offer this subscription time at the moment, but your feedback is important 

After looking around it looks like Tidal hifi Family way to go so both apple and deezer looses… Please make this a priority and solve whatever is the issue.  

It would be nice also, even if stay for one user only, to be able to upgrade from premium/family within the app and not having to create a new membership and losing all playlists.

Hi there @Bergumbira 

Thank you for your feedback. At the moment, by upgrading from Premium or Family you may have to cancel your subscription, but you don't lose your favourites or have to create a new account  if you need more info about this, let me know.