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Can you please add gender non-specified as a gender option

  • March 16, 2019
  • 36 replies
  • 723 views

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36 replies

  • Roadie
  • September 21, 2020

I want to try Deezer as an alternative to Spotify - but I can’t signup without either saying I’m Male or Female and giving my age.

You state ( https://www.deezer.com/legal/personal-datas )that Deezer collects gender and age data to personalise adverts, but also that I can disable that.

If I disable advert personalisation, you no longer have any reason to store my gender (or age) - do I have to make a GDPR request just to have you remove it?

As a side note: Since your Terms & Conditions require accurate information (Article 7 “The Subscriber agrees to provide true, accurate and genuine information about himself/herself in connection with his/her registration with the Site and the Deezer Web Service.”) - by only providing two genders you’re dsicriminating against non-binary people. This is illegal in the EU (who you allow as customers since you have the GDPR addition).

 

Solution: You don’t have to pretend to care about people’s identity - just make the field optional and people who still want to use Deezer despite your ideologies can do so legally.


Rudi
Ultimate Superstar
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  • Ultimate Superstar
  • September 22, 2020

Hey @Patabugen 

Thank you so much for your detailed and honest feedback. You've made so many good points.

Yes, we can change things but we've got some dedicated teams now at Deezer looking at how to make this work properly so that you know that we really care about our users' identity. This is also so that we carry out a transition, compliant with GDPR, to the right ways of storing this type of customer data. We're working in the background to complete this. Please bear with us until we get it right :v_tone2:

In the meantime, I'll forward your comments internally at Deezer so that everyone is aware of the impact this is causing.


  • Roadie
  • October 20, 2020

Waiting for a change


Rudi
Ultimate Superstar
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  • Ultimate Superstar
  • October 21, 2020

We're making huge strides on this internally @RivCro 

We don't want just to add another option, we want to make it right :relaxed: stay tuned, our community team is also waiting for updates on this :thumbsup_tone2:


  • Roadie
  • December 14, 2020

please update! i know people who dislike the binary options and make them uncomfortable.
Thanks in advance :)


Rafael.
Ultimate Superstar
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  • Ultimate Superstar
  • February 4, 2021
Updated idea status In discussionReplied by Deezer

Rafael.
Ultimate Superstar
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  • Ultimate Superstar
  • February 4, 2021

It's coming soon! Yeah! :)


Rafael.
Ultimate Superstar
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  • Ultimate Superstar
  • February 16, 2021
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

Rudi
Ultimate Superstar
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  • Ultimate Superstar
  • March 9, 2021
Updated idea status Replied by DeezerLive

Rudi
Ultimate Superstar
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  • Ultimate Superstar
  • March 9, 2021

We're proud to say it's finally done, everyone! 

We can only thank you for your patience while we sorted an essential part of our service.

This should be live on web and coming to the mobile apps from today, but gradually.

Thank you :purple_heart:


Yula
Deezer Staff
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  • Deezer Staff
  • March 24, 2022
The following idea has been merged into this idea:

All the votes have been transferred into this idea.