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One Hit Wonder
November 4, 2017
Live

Allow multiple logins for Family Subscription

  • November 4, 2017
  • 170 replies
  • 7833 views
Our master account is mine and I've created two secondary accounts: my wife, and my daughter (6 years old).

Could we add a way to have the secondary accounts log in without needing to log into the master account? Here are the reasons:

1. I use a really complex password that my wife cannot remember.
2. My daughter is using our old Squeezebox and it only can connect to the master account and no secondary. If the secondary user could independently log in, that wouldn't be a problem. I'm guessing many more apps would act like this.
3. Sonos only allows 1 Deezer source per email address. Allowing secondary user login would circumvent this issue.
4. My Master account isn’t interested in kiddy music but because we do listen to kiddy music on Sonos and Squeezebox, the Flow will be affected by and ruin it.
Pinned Reply By Rafael.

Family members can be added to a Deezer Family plan as an Independent account with their own password or a Profile. Please see here - 

 

170 replies

Rob Igo
Ultimate Superstar
The OG
December 19, 2018
Hi @Saraceno

I don't mind it the only problem I have is that on many devices (e.g. Amazon Alexa/Google Mini, some music systems (I think Sonos but I'm not sure)) you can't use a secondary profile to play music it only works with the master account... I'm REALLY hoping Deezer fixes this in 2019!! (I've bought a Google Mini for a family member for Xmas and they can't use Deezer on it 😞 )
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
Guitar Hero
December 19, 2018
All of the above from Saraceno, and you will probably like it when other members delete a playlist or change your favorite songs.
please Deezer make this work with stand alone (semi connected) accounts with own paswords.
Hitmaker
December 19, 2018
Fair call. I was pointing out some of the positives.

Understand about the Sonos and other smart devices which won't know to switch profiles etc. And agree there is the potential for entire playlists to be deleted by another member - would be frustrating. You'd have to contact support as there is no playlist trash feature?

(Could be a future improvement. Trash feature which only holds 24 hours worth of deletions. 'Just heard' helps with finding individual tracks listened to, but not entire playlists deleted or tracks deleted without being listened to.)

Another negative: would family members be able to post on the forum if they are using a secondary account? It requires the standard Deezer login.

Deezer would be missing out on growing its community if that were the case.
Rob Igo
Ultimate Superstar
The OG
December 20, 2018
HI @Saraceno

you can undelete - deleted playlists for 30 days at least so no scares (I have the link somewhere).

I agree about the community missing out and also many potential family users with Alexa's etc thinking Deezer is not the best solutions for them!
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
Rising Star
January 17, 2019
I have to say Spotify solved this in an elegant way.
Each family member has it's own account and you just need to invite the member to be part of the family. No need to know aboit the master account. Whish this would be same with Deezer.

That's the right solution. Everyone is keeping their playlist, no need to messing around with how to transfer playlist, favorites etc ...
Also, everyone in my family can go through my account, subscription ... not that I don't trust them, but kids can accidentally cancel or change subscription ... And everyone can see other account. You just select it. There is no privacy at all.
Roadie
February 11, 2019
Hey Deezer - any plans to implement a change to this? I have the same issue - I have bought family for my kids to use on their google home speakers, but when they "play my flow" they get my music from the main account, not their own music. Plus as others have said, giving them the ability to easily switch profile and mess with my playlists is a poor idea.

After 5 years with Deezer this is a deal breaker for me, as it seems Spotify Family gives fully independent profiles for the same price.

Thanks
Guitar Hero
February 12, 2019
Add ability to add different logins for each profile on family plans. By forcing everyone on the account to know the master password it lessens the security of the account. Also if I create a profile designated as "Kids", them having the master password allows them to simply go in and make it a regular account.

A better setup would be I add a new email address to the account, Deezer sends them a link to create a password and profile that the person sets up and also allows me to limit what the other profiles have access to.

In the current setup if I kick out my crazy girlfriend that lives with me i have to first change my deezer password before kicking her out of the house so she can't mess with my account, then she'll know I am about to break up with her when she can't login to deezer anymore, totally ruining the surprise.
Rudi
Ultimate Superstar
Ultimate Superstar
February 14, 2019
Hi @AtomB

Vote for the idea here 😉
Roadie
February 23, 2019
I have a Forerunner 645 Music and a Deezer Family account with 3 profiles.
During Running I want to change the profile so I can hear my Music, but it is not possible.
I only can hear the Playlist of the main profile.
Why is it not possible to change the profile for each Account member?
Rudi
Ultimate Superstar
Ultimate Superstar
February 24, 2019
Hi there @kkoepfchen

I've moved your comment here so that we can count on your vote to bring the idea forward 😉