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One Hit Wonder
pmcelreavy
One Hit Wonder
November 4, 2017
Live

Allow multiple logins for Family Subscription

  • November 4, 2017
  • 170 replies
  • 7833 views
Our master account is mine and I've created two secondary accounts: my wife, and my daughter (6 years old).

Could we add a way to have the secondary accounts log in without needing to log into the master account? Here are the reasons:

1. I use a really complex password that my wife cannot remember.
2. My daughter is using our old Squeezebox and it only can connect to the master account and no secondary. If the secondary user could independently log in, that wouldn't be a problem. I'm guessing many more apps would act like this.
3. Sonos only allows 1 Deezer source per email address. Allowing secondary user login would circumvent this issue.
4. My Master account isn’t interested in kiddy music but because we do listen to kiddy music on Sonos and Squeezebox, the Flow will be affected by and ruin it.
    Pinned Reply By Rafael.

    Family members can be added to a Deezer Family plan as an Independent account with their own password or a Profile. Please see here - 

     

    170 replies

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    Guitar Hero
    Debl
    Guitar Hero
    March 6, 2019
    We have a Deezer family account. We primarily use Deezer through Sonos. It is frustrating that you can only use the master account for this. Is this likely to change anytime soon. If this isn't rectified and bearing mind the 2 recent occasions when there have been loss of service through Sonos it is becoming increasingly tempting to switch to Spotify
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      March 7, 2019
      Hi @Debl

      I've moved your comment here so that you vote for this idea to be implemented - we'd like to see it as much as you do!
        Guitar Hero
        Debl
        Guitar Hero
        March 7, 2019
        Thanks I have voted, although I have now made the decision to switch to Spotify. It doesn't look like this will be changed anytime soon. I had a message from Deezer yesterday stating they don't know if this will even ever happen and not likely soon. We use Sonos for most of the listening in our house meaning the family account has limited use for us.
          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          March 8, 2019
          @Debl

          I understand it completely - hopefully we can get this feature implemented and maybe we can sway you back! 😉
            One Hit Wonder
            titerm
            One Hit Wonder
            March 8, 2019
            Hi,

            Sonos, Bose, any smart speakers like alexa or google home or any other hardwares can only use master profile.

            I looked your API, and there is nothing that allow to switch profile.
            Either you update your family account and allow member family to have email/password
            either you update your API to allow to get profile list and switching .
            At least, make a trick like email:profile/password to login to a specific profile.

            We are in 2019 and it's smart home time.
            This request has been made for many months.

            You have to answer to your customers needs !

            Regards,
              Roadie
              JuliaDin
              Roadie
              March 17, 2019
              Trying to use Deezer on Fitbit and it does not seem to work. Also, sharing passwords, even in the family, is horrible practice from a security point of view.
                Rob Igo
                Ultimate Superstar
                Rob Igo
                The OG
                March 18, 2019
                HI @JuliaDin

                I have a family account and a fitbit. I'm the master profile and that works great with fitbit but only the master account, other family members can't use it 😞 (I'm hoping Deezer are going to change the log in procedure in the future!) 🙂
                I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
                Roadie
                PabloTM
                Roadie
                March 18, 2019
                Why you don't complain about this on Netflix? It's the same functionality and I don't see the problem. No one complains how that work on there.
                The only real problem here is if some functionalities aren't working with the secondary. All the profiles should be as primary profile.
                One Hit Wonder
                The_Io_Gamer
                One Hit Wonder
                March 22, 2019
                It would be better if you could create different codes to give to your family member instead of giving them access to the master account so you don’t have to worry of them changing your thing on Deezer.
                  Rudi
                  Ultimate Superstar
                  Rudi
                  Ultimate Superstar
                  March 24, 2019
                  Hi there @The_Io_Gamer

                  Thanks for this suggestion, it's a different way to look at it. I've moved it here so that it joins the idea about separate logins. Please vote if you haven't 😉
                  Show more replies
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